Inside Sales Representative - Inbound Telecommunications

Job Description

Job Description

Inside Sales Representative – Inbound Telecommunications

Boca Raton, FL | Onsite | Full-Time
$17/Hour During Training | $15/Hour Base + Uncapped Commission After Training | Weekly Pay

Build on Your Customer Service or Sales Experience

Are you an experienced sales professional, customer service representative, call center representative, account representative, retail sales associate, or customer relations professional looking for an opportunity where your communication skills can directly impact your income?

Join ISG , an established tech-enabled sales and marketing firm partnering with leading telecommunications providers, including AT&T.

This is a 100% inbound sales position — no cold calling and no door-to-door sales. Customers are already contacting us, and your job is to understand their needs, recommend the right solutions, and turn customer conversations into sales.

We're looking for people who already understand how to build rapport, handle customer interactions, identify needs, overcome objections, and confidently recommend products or services.

Why This Role Is Different

• Inbound sales — no cold calling
• $17/hour guaranteed during your first 8 weeks of paid training
• After training: $15/hour base OR uncapped commission, whichever is higher
• Average earnings of $20+/hour
• Top performers can earn $75K+ annually
• Weekly pay
• Performance bonuses, contests, and spiffs
• No cap on commission earnings
• Structured training and ongoing coaching
• Opportunity for advancement into leadership

What You'll Do

As an Inside Sales Representative, you will:

• Handle inbound and transferred customer calls
• Build rapport and establish trust with customers
• Ask questions to understand customer needs and identify opportunities
• Recommend customized solutions for internet, wireless, TV, and related telecommunications services
• Upsell and cross-sell products, services, and promotions
• Respond confidently to customer questions and objections
• Process orders accurately using multiple computer systems
• Maintain a high level of customer service throughout the sales process
• Meet individual and team sales, quality, and performance goals
• Follow company policies, compliance requirements, and quality standards

Who We're Looking For

We're particularly interested in candidates with prior experience in sales, customer service, customer relations, call centers, retail, hospitality, account management, or other customer-facing roles preferred and not required.

Successful candidates typically have:

• 1+ year of customer service, sales, call center, retail, hospitality, or customer-facing experience preferred
• A proven ability to communicate professionally with customers
• Confidence speaking with customers by phone
• Strong listening and problem-solving skills
• The ability to identify customer needs and recommend appropriate solutions
• Must be able to easily read a sales script and enter customer information accurately 
• Comfort handling objections and asking for the sale
• Intermediate computer skills and the ability to learn multiple systems
• A strong work ethic and goal-oriented mindset
• Ability to work onsite in Boca Raton, FL
• High School Diploma or higher
• Must be 18+ and authorized to work in the U.S.

Telecommunications, AT&T, wireless, cable, internet, call center, or previous sales experience is a plus.

This position is best suited for candidates who have previous experience working directly with customers and are ready to take the next step into an inbound sales environment.

Paid Training & Development

You don't need previous telecommunications experience to succeed. We provide structured training to help experienced customer-facing professionals learn our products, systems, and sales process.

Weeks 1–2: Instructor-led classroom training, Monday–Friday, 9 AM–5 PM

Weeks 3–4: Hands-on systems training in a computer lab, Monday–Friday, 9 AM–5 PM

Ongoing: Coaching, mentorship, performance feedback, and sales development

After training, the permanent schedule is 9AM–5PM or 8AM-4PM , with one weekend day and one weekday off on a split, non-consecutive schedule. Shift assignments are based on experience and operational needs and may be subject to change at the company's discretion.

Compensation & Earning Potential

• $17/hour guaranteed during the first 8 weeks of paid training
• After training: $15/hour base OR uncapped commission, whichever is higher
• Average earnings: $20+/hour
• Top performers: $75K+ annually
• Weekly pay
• Performance bonuses
• Sales contests and spiffs
• Uncapped earning potential

Your ability to build customer relationships, identify opportunities, and close sales directly impacts your earning potential.

Why Join ISG?

• 100% inbound sales — no cold calling
• Paid training from day one
• Use your existing customer service and sales skills in a commission-based environment
• Clear advancement opportunities into leadership
• Coaching and professional development
• High-energy, team-oriented workplace
• Modern office with onsite cafeteria
• Free parking
• Tri-Rail shuttle access via Yamato Road

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account (HSA)
• Life Insurance
• Paid Time Off (PTO)
• Employee Assistance Program
• Employee Discounts
• Referral Bonuses
• Leadership Development Programs

Work Location: In Person – Boca Raton, FL
Company: ISG – Equal Opportunity Employer (EOE)

Ready for Your Next Sales Opportunity?

If you have experience working with customers and you're ready to turn your communication and relationship-building skills into sales and uncapped earning potential , we'd like to hear from you.

Apply today!