Doggie Day Care Receptionist

Doggie Day Care Receptionist

The Lodge at West Hills Animal Hospital & Emergency Center, Huntington, NY Part-Time

At The Lodge at West Hills Animal Hospital & Emergency Center, we provide a safe, comfortable, and enriching home away from home for our boarding and daycare guests. We're looking for a friendly, organized, and dependable Doggie Day Care Receptionist to be the welcoming face of our Lodge while delivering exceptional service to our pet parents. If you enjoy working with both people and pets in a fast-paced environment, we'd love to meet you!

What You'll Do

As our Doggie Day Care Receptionist, you'll help create a seamless experience for boarding and daycare guests while supporting the daily operations of The Lodge.

Some of the responsibilities you will own in this role:

• Welcome clients and provide exceptional customer service during check-in and check-out.
• Answer incoming phone calls, respond to inquiries, and take accurate messages.
• Schedule boarding reservations and veterinary appointments.
• Collect holiday boarding deposits and process payments.
• Enter and verify vaccination records, following up with pet owners to ensure boarding requirements are met.
• Conduct tours of The Lodge for prospective clients.
• Assist pet owners with questions regarding boarding and daycare services.
• Safely handle dogs and cats of all sizes during check-in and check-out.
• Balance the cash drawer and assist with opening and closing procedures, including securing the building.
• Maintain accurate records and provide administrative support to The Lodge team.
• Perform other duties as assigned to support The Lodge and hospital operations.

Preferred Qualifications

• Previous receptionist, customer service, or administrative experience preferred.
• Experience working in a veterinary hospital, boarding facility, kennel, daycare, or pet care environment is a plus.
• Strong communication and interpersonal skills with a warm, professional demeanor.
• Excellent organizational skills with the ability to multitask in a busy environment.
• Comfortable handling dogs and cats of various sizes, breeds, and temperaments.
• Strong attention to detail and accuracy when entering information and scheduling appointments.
• Basic computer proficiency and confidence learning new software.
• Ability to work collaboratively with a team while providing outstanding client service.

Benefits

• Exceptional Compensation: $18.00/hour
• Employee discounts
• Flexible schedules
• 401K with company match
• Training and Career development

Why Join The Lodge?

At The Lodge at West Hills Animal Hospital & Emergency Center, you'll be part of a compassionate team dedicated to providing exceptional care and memorable experiences for every guest. We foster a collaborative environment where team members are supported, encouraged to grow, and empowered to make a difference for pets and their families every day. If you're organized, compassionate, and love working with pets and the people who love them, we'd love to hear from you!

About West Hills Animal Hospital & Emergency Center

West Hills Animal Hospital & Emergency Center, in Huntington, NY, is a 24-hour, full-service animal and pet emergency center providing veterinary wellness care, general veterinary medical care, pet emergency and critical care. From annual wellness exams and vaccinations to surgical and advanced diagnostic care, we treat pets with the best personalized medicine at our state-of-the-art facility. West Hills Animal Hospital & Emergency Center - a proud partner of Innovetive Petcare - offers an exceptional and supportive environment in which to practice excellent medicine, grow professionally, and work alongside great colleagues. We are a part of the West Hills family of practices, with 6 other additional hospitals, including:

• Gold Coast Center for Veterinary Care, offering specialty services
• Locust Valley Veterinary Clinic
• Oyster Bay Animal Hospital
• Court Square Animal Hospital
• West Hills North Veterinary Clinic
• Station Plaza Veterinary Group

Equal Opportunity Employer Policy West Hills Animal Hospital & Emergency Center is an Equal Opportunity Employer and a member of E-Verify. We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.