Loan Coordinator

Job Description

Job Description

 

Role:

The Loan Coordinator is to provide servicing for consumer loans to members and internal colleagues; audit consumer loans, prepare title documentation, and ensure accurate records are kept.

Essential Functions & Responsibilities:

- Audits consumer loan files within the required time frame with minimal errors; informs management of any auditing concerns, including; possible loan fraud. Process paid loans. Ensure all loans comply with established TCU policies and procedures.- Prepares title applications, submits to state and follows up on all outstanding titles.
- Ensure all titles and UCC's are recorded in a timely manner and to inform your manager, of any issues.- All department logs (audit, title UCC, new loans) and weekly/monthly reports to be completed accurately and in a timely manner.- Provide accurate and professional service to new and existing members both internal and external. Assist members in a timely fashion. Responds to members phone calls and e-mails, as well as other correspondence in within one (1) day. Maintain absolute confidentiality in regard to internal and external members information while adhering to TCU's Service Strategies Standards.- Maintains, organizes, and secures the file room; and perform other related duties, as assigned.

Knowledge and Skills:

Experience* (1) one year to (3) three years of similar or related experience.

EducationA high school education or GED.

Interpersonal SkillsWork normally involves contacts with persons beyond immediate associates generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Outside contacts, take the form of services to the public (members or vendors) requiring ordinary courtesy in providing assistance and information.

Other Skills
* Must have good communication and organization skills

* 10-key calculator, typewriter, and keyboard skills.