Onboarding Administrator

Flatpay Job Opportunity

Flatpay is dedicated to innovating the market for payment solutions and financial services in the SME segment with our customer-centric and transparent services. We've grown into one of the fastest-growing fintech companies out of the Nordics and Denmark's fastest unicorn company. Today, we're more than 2,000 colleagues across Europe, building products that make a real difference for our customers. We're now launching in the US and are looking for the first people to join our rocketship out of New York!

We're ambitious, move fast, and like to challenge the status quo - but we also believe work should be fun. We celebrate wins, help each other out, and create an environment where people can do great work while genuinely enjoying the journey.

Competitive salary, standard US benefits - including health insurance and 401(K).

Salary band: 52K - 65K USD

What You'll Do

You'll spend your day verifying new merchant deals ensuring that we onboard accurately first time, ultimately giving our customers a great first impression. If a process wasn't followed or data is incomplete, you'll catch it. This is focused, deep-work admin that rewards pattern recognition. You'll be comfortable handling high volumes as we expand 20 to 50 deals a day on average. The work suits people who genuinely find satisfaction in spotting what others miss and in getting through a long list cleanly. You'll spend very little time on the phone with customers or in meetings. It's a role that allows for focus and flow rather than rapidly switching context.

Main Responsibilities

• Review 2050 merchant onboarding cases daily.
• Cross-check details across our CRM, signed contracts, and external registries (Companies House and similar).
• Flag inconsistencies, missing information, or anything that doesn't add up.
• Keep records clean, tidy, and audit-ready.
• Spot patterns if the same issue keeps appearing, surface it so we can fix the upstream process.
• Work to a daily volume target without sacrificing accuracy.

Who You Are

Skills & Attributes

• Genuinely meticulous attention to detail you're the person who notices the typo nobody else does.
• Ability to stay focused on repetitive work for hours at a time without losing accuracy.
• Strong pattern recognition you'll quickly learn what a clean file looks like and spot what doesn't fit.
• Comfortable working independently on a queue, with your own pace and rhythm.
• Calm, methodical temperament this role rewards consistency over speed-bursts.
• Confident with screens and digital tools (we'll train you on ours).

Background

• Fluent in English
• Right to work in the US (visa sponsorship is not available for this role)
• Able to work from our New York office 5 days a week

Why Flatpay

At Flatpay, how we work matters as much as what we achieve.

Happy Humans We bring energy to our work and create teams people enjoy being part of.

No Assholes We perform at a high level while treating colleagues and customers with respect.

It's Our Business, Own It Everyone takes responsibility and manages their work like it's their own business.

Start With No We challenge ideas, think commercially and focus on what truly creates value.

Sky-High Ambitions We set bold goals and expect people to keep raising the bar.

The Best Argument Wins Titles don't decide outcomes. We debate openly to reach the best decisions.

Joining Flatpay means stepping into a dynamic environment where innovation is encouraged, and teamwork is celebrated. Here, you'll have the opportunity to make a meaningful impact, contributing to our mission of empowering merchants to succeed. With us, you'll experience an ambitious drive to constantly push boundaries and redefine what's possible. While we don't take ourselves too seriously, we take our responsibility towards our people very seriously. We welcome driven, low-ego individuals who live our values and want to grow with us.