Patient Services Representative

Ambulatory Services RepresentativePosition: Ambulatory Services Representative IDepartment: Ambulatory Float PoolSchedule: Part Time (Rotate Day/Evening Per-Diem position which requires a minimum of two shifts per month Monday-Friday Regular business hours typically 8:00 am - 4:30 pm.)Essential Responsibilities / Duties:Reception & customer serviceCreating or verifying Master Patient Index (MPI)Registration demographicsVisit managementAppointment scheduling (including consults tests in-office procedures follow-up visits and cross-booking interpreters social services radiology etc.)Insurance/coverage verificationCo-payment collectionFront-end review and correcting registration & insurance editsPre-authorization referral coordination and referral reconciliationReferral work listsProvides a variety of administrative duties in support of the practice (such as handling forms phones filing making appointments photocopying faxing mailings letters reports etc.)Other related duties as needed.Job Requirements:Education: Associates degree (or equivalent) or HS/GED plus at least two years relevant experience.Experience: Experience working in a clinical setting preferred.Knowledge and Skills: Excellent English communication skills (oral and written) and interpersonal skills are required to interact with internal and external contacts in a courteous and patient focused manner. Demonstrated customer service skills including the ability to use appropriate judgment independent thinking and creativity when resolving customer issues. Must be able to maintain strict confidentiality of all personal/health sensitive information. Ability to effectively handle challenging situations and to balance multiple priorities. Basic computer skills and knowledge of Microsoft Office applications (MS Word Excel & Outlook) and web/internet is required. Experience with standard hospital registration & billing systems or ability to learn such systems is also required.Compensation Range: $20.23-$24.65Equal Opportunity Employer/Disabled/VeteransAccording to the FTC there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications or apps job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.