Service Advisor

Automotive Service AdvisorJaguar Land Rover Cerritos is a premier luxury automotive dealership committed to delivering exceptional service and care to our valued customers. Representing two of the most prestigious brands in the industry, we pride ourselves on providing a world-class service experience from start to finish.We're seeking an experienced and customer-focused Automotive Service Advisor to join our service team. If you have a passion for the automotive industry, a dedication to excellence, and the ability to create lasting customer relationships, this is your opportunity to thrive in a luxury environment.What You'll DoServe as the main point of contact for customers in our service departmentGreet customers with professionalism and enthusiasmListen to and understand customer concerns, documenting them clearly for our techniciansExplain recommended services and repair options in an easy-to-understand mannerProvide accurate cost estimates and repair timelinesSchedule and manage service appointments to ensure on-time completionCoordinate with technicians to ensure quality and accuracy of workKeep customers informed throughout the service process with timely updatesAddress and resolve customer concerns with empathy and professionalismMaintain accurate service records and compliance with all safety and regulatory standardsHelp maintain a clean, organized, and welcoming service environmentWhat We OfferCareer growth opportunities within a respected luxury dealershipOngoing training and developmentWhat We're Looking ForPrevious experience as a Service Advisor or similar customer service role in the automotive industry (luxury brand experience preferred)Experience with Reynolds & Reynolds ERA-IGNITE DMS preferredMinimum of 3 plus year dealership experience required.High line experience preferredMANDATORY of 3 plus years' service advisor experience.Excellent communication and interpersonal skillsStrong organizational skills with the ability to manage multiple prioritiesProfessional appearance and demeanorKnowledge of vehicle systems and repair processesValid CA Driver's LicensePay Range: $75,000.00 - $200,000.00 per year Job Type: Full-TimeJoin Our Team If you're ready to represent Jaguar and Land Rover's world-class service standards and work in a supportive, high-energy environment, we want to hear from you.Apply today and help us deliver excellence.