Customer Service Representative

Mativ is a global leader in specialty materials headquartered in Alpharetta, Georgia. The Company offers a wide range of critical components and engineered solutions that connect, protect, and purify our world. Customer Service Representative Location: Woodville, WI JOB DESCRIPTION Our Customer Support Representatives are at the center of our customer's daily activities, whether it is taking inbound calls, troubleshooting, entering orders, preparing quotations, working with our sales teams, or coordinating orders with our internal departments. RESPONSIBILITIES Effectively manage customer inquiries via phone, email, chat, or in person Service new and existing accounts Accurately and efficiently enter orders Work with the sales and engineering team to provide quotations to customers Handle complaints, work with the cross‑functional teams to provide appropriate solutions, and follow up to ensure resolution Keep records of customer interactions and resolutions in internal systems Recommend products or services by asking fact‑finding questions Expedite orders and quotations when needed Manage inventory of owned or customer supplied materials Take the extra mile to engage customers Help production when available Establish and maintain a good working relationship with fellow employees Willing to work as a team member Convey a positive attitude to co‑workers Maintain a professional attitude and appearance when interacting with outside customers, service personnel, and vendors Reflect a positive can‑do attitude about people, company policies and procedures Support management decisions or disagree in a positive, constructive manner QUALIFICATIONS 2-5 years proven customer support experience High School diploma required, bachelor's degree is a plus Microsoft Excel skills required Customer service driven Strong phone and listening skills Familiarity with CRM/ ERP systems and practices Self‑motivated with the ability to work independently with minimum supervision Creative problem‑solving skills Excellent communication and presentation skills Strong math aptitude Ability to multi‑task, prioritize, and manage time effectively Note: The above statements are intended to describe the general nature and level of work being performed by the incumbent. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. #J-18808-Ljbffr