Director Of Operations

Take the next step in your career as the Director of Operations at the YMCA of Collier County down in the Paradise Coast!

Job Description

The Director of Operations position supports the work of the YMCA of Collier County, Inc., a leading not-for-profit organization committed to strengthening the communities in Collier County through its core focus areas of Youth Development, Healthy Living, and Social Responsibility. The Director of Operations is the day-to-day operational leader of the Collier County programs. As key administrative staff in an Association actively engaged in many national Y initiatives, this position is responsible for general administration of the YMCA of Collier County including staff supervision, coaching, budgeting, expense control, income generation, program development, quality control of operations and facilities, and equipment maintenance. This person participates in advisory committees pertaining to program and partnership initiatives and serves as a liaison to assigned committees. The Director of Operations also provides direction and leadership for the achievement of Association goals under the direction of the CEO in accordance with the policies, procedures and standards established by the Board that will advance the mission of the YMCA.


Our Culture


Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

Qualifications

• Bachelor’s Degree in human services, social services, business or equivalent preferred.
• Six or more years of management experience, preferably in a YMCA or other nonprofit agency required.
• Ability to direct total operations through volunteer development, supervision of staff, development and monitoring of budget, marketing and public relations, and program development.
• Experience in management and development of volunteer involvement; ability to recruit top community leaders.
• Proven track record of developing authentic relationships with others.
• Ability to establish and maintain collaborations with community organizations.
• Strong writing, verbal, and presentation skills.
• Must meet YMCA driving criteria.
• YMCA Multi-Team Leader certification preferred.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Understands the YMCA is a public accommodation committed to inclusion and compliance with the Americans with Disabilities Act (ADA).
• Must be able to meet the Association’s background screening requirements. Must pass Level 2 Background Screening. Level 2 is a fingerprint check of state and federal criminal history information conducted through the Florida Department of law Enforcement (FDLE) and Federal Bureau of Investigation (FBI).


Work Environment & Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to handle stress and multiple priorities.
• Onsite attendance is required of this position.
• Position requires being available to the team during opening hours of the YMCA and available for facility emergencies at all times.


Essential Functions

High Quality Programs, Service and Facilities
• Direct and administer the operation of the branches and program sites including the interpretation and execution of established policies, the development of procedures and methods, staffing, evaluation of the effectiveness of the programs and operation.
• Plan and conduct a wide variety of programs and activities that maximize the facilities available, support the Cause and enhance membership.
• Create a nurturing and safe environment by reporting suspicious activity that may lead to child abuse or may violate the code of conduct and by developing procedures that require accountability with the team.
• Ensure the safety and maintenance of high-quality facilities, grounds, and equipment by keeping supplies organized, maintaining a clean facility and care for equipment.
• Promote and monitor membership growth, taking a leadership role in membership cultivation through programs and activities.
Staff and Volunteer Management
• Recruit, hire, supervise and develop departmental staff and volunteers through use of Leadership Competency Model resources.
• Directs the program/event volunteer activities of the branch.
• Ensures that staff and program volunteers are dressed appropriately for their positions and that all staff are identified through uniformed Y- shirts and name tags.
• Work with the Development Director and CEO to further the work of the association.
Finance
• Assist in the preparation of the Association annual budget specifically to assigned programs and operations.
• Recommend adjustments and administer the budget, exercising necessary controls to ensure operations that are consistent with the goal of a balanced operational budget.
Community Development
• Represent and promote the YMCA in the local community and develop positive working relationships with other organizations, businesses, and governmental entities.
• Work with the Director of Development, Directors and Managers of Programs and Marketing, and partnerships to interpret and communicate the objectives and programs of the YMCA through public communication media effectively and appropriately.
Financial Development
• Incorporate storytelling to advance our mission and financial development efforts.
• Assist in the organization and implementation of the Community Support Campaign in close harmony with staff and volunteers and in accordance with the standards of the Association.
Operating Values
• Serve as a member of Y management and support the overall objectives of the YMCA and leadership.
• Accountability, professionalism, relationship-based behavior, and ethical behavior are required at all times.
• Teach and role model SMART behavior.
Strategic Goals
• Support the initiatives by participating on a Commitment Team and leading a project work group as assigned.
• Advance our work in Youth Development, Healthy Living, Volunteerism, and Philanthropy.
Child Protection Expectations
• Adhere to policies related to boundaries with consumers.
• Attend required annual abuse risk management training.
• Adhere to procedures related to managing high-risk activities and supervising consumers.
• Report suspicious or inappropriate behaviors and policy violations.
• Follow mandated abuse reporting requirements.
• Ensure consumers are properly checked in, and program participants are properly signed in and signed out.
• Ensure only authorized adults are allowed in the workspace.


Cause-Driven Leadership Competencies

• Communication and Influence
• Developing Self and Others
• Critical Thinking and Decision Making
• Fiscal Management
• Emotional Maturity

Required Certifications

• Completion of YMCA Child Sexual Abuse Prevention and Appropriate Touch classes
• Completion of the YMCA’s Blood Borne Pathogens training
• Completion of the Social Media & Digital Communications class
• Completion of the YMCA’s Safe Lifting training
• Additional training classes as required for this position to meet YMCA quality standards.


The YMCA of Collier County has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the YMCA reserves the right to change

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