Service Operations Coordinator

Job Type


Full-time

Description

VETERANS ARE ENCOURAGED TO APPLY

Position Summary

Lonestar Electric Supply is seeking a highly organized and adaptable Service Operations Coordinator to support the execution of service and project opportunities from initial request through completion. This role serves as the primary link between the Integrated Solutions (ISO) team, Lonestar branch sales, Ranger Field Services, and customers, ensuring projects are accurately quoted, scheduled, resourced, and billed.

The ideal candidate is comfortable working in a fast-paced environment, managing multiple priorities, and collaborating with technical and operational teams. This individual will work closely with Senior Field Technicians and the Field Services Manager to understand job requirements, identify resource needs, establish timelines, and coordinate project execution.

Ideal Candidate Profile

The successful candidate will be comfortable operating between multiple departments and stakeholders. They will possess the flexibility to adapt to changing project priorities, leverage technology to stay organized, and confidently coordinate discussions with technical experts to ensure projects are properly scoped, scheduled, and executed. This individual thrives in environments where processes continue to evolve and where proactive communication is essential to success

Responsibilities

Receive and process customer service requests.

Coordinate with the Ranger Field Service and Integrated Solutions team to gather project requirements and develop customer quotations.

Partner with Senior Field Technicians and the Field Services Manager to assess project scope, labor requirements, technical needs, and scheduling availability.

Create and manage project documentation, work orders, and service records within company systems.

Convert approved quotations into scheduled projects and service orders.

Coordinate project scheduling and communicate timelines between customers, Integrated Solutions personnel, and Field Services teams.

Order and track required materials, equipment, and parts to support project execution.

Collaborate with Parts and Service departments to ensure materials are available and delivered on time.

Monitor project progress and maintain communication with internal stakeholders regarding schedule changes, job status, and customer requirements.

Track labor hours, billable charges, materials, and project costs to support accurate invoicing.

Maintain detailed records using Eclipse, SharePoint, and other business applications.

Identify and escalate scheduling conflicts, resource constraints, or project risks.

Support continuous improvement initiatives and assist with developing standardized project coordination processes.

Perform other duties as assigned by management.

Requirements

High School Diploma or equivalent required; Associate's or Bachelor's degree preferred.

Minimum of 2 years of experience in project coordination, service coordination, operations support, construction administration, electrical distribution, or a related field.

Strong organizational skills with the ability to manage multiple projects simultaneously.

Excellent verbal and written communication skills.

Ability to effectively collaborate with technical personnel, operational teams, and customers.

Proficiency in Microsoft Office applications and business management software.

Experience with Eclipse, SharePoint, or similar ERP and document management systems preferred.

Strong attention to detail and problem-solving skills.

Ability to adapt to changing priorities and work effectively in an evolving environment.

Customer-focused mindset with a strong sense of urgency and accountability.

Key Competencies

Project Coordination

Cross-Functional Collaboration

Scheduling and Resource Planning

Technical Aptitude

Customer Service

Organization and Time Management

Attention to Detail

Adaptability and Flexibility

Problem Solving

Ability to Navigate Ambiguity

Benefits:

Medical, dental, life and vision insurance

401(k) Retirement Plan and Match

Paid Time Off

Specified Holiday Pay

Disclaimer:

This job description is a general outline of the day-to-day duties to be expected and may not cover all job responsibilities that may be assigned by management.