Customer Integration Director

Application close date:
Applications will be accepted on an ongoing basis until the requisition is closed.

At Blue Origin, we envision millions of people living and working in space for the benefit of Earth. We're working to develop reusable, safe, and low-cost space vehicles and systems within a culture of safety, collaboration, and inclusion. Join our team of problem solvers as we add new chapters to the history of spaceflight!


This role supports the development and operations of New Glenn, a single-configuration, heavy-lift orbital launch vehicle capable of routinely carrying people and payloads to low-Earth orbit, geostationary transfer orbit, cislunar, and beyond. Its first stage is fully reusable, and the vehicle was designed from the beginning to be human-capable.

As the Director of Customer Integration on the New Glenn's Customer and Payload Accommodations team, you will manage a technical team through design, development, and integration of customer hardware on New Glenn's Second Stage (GS2). This is the largest and most capable upper stage ever developed and uses the largest commercial fairing available. Coupled with the reusable first stage, this provides New Glenn customers with unprecedented payload launch capabilities. This position will support all aspects of program management to include cost, schedule, technical design, and risk management as well as working with Blue Origin internal organizations and suppliers to develop and deliver qualified systems.

As part of a small, passionate and accomplished team of experts, you will be the interface between the New Glenn (NG) engineering team, mission management, and external customers. You will share in the team's impact on all aspects of NG launch vehicle development. We are looking for someone to apply their technical expertise, leadership skills, and commitment to quality to positively impact safe human spaceflight. Passion for our mission and vision is required!

Responsibilities include but are not limited to:

• Conduct trade studies and estimates in support of proposals for external facing customer technical projects.
• Work closely with the engineering design team, mission management, launch operations, and launch systems groups to ensure the successful integration of payload requirements.
• Act as a point of contact between the NG engineering team and mission integration for various launch contracts.
• Interface with payload customers to evaluate mission unique requirements and ensure compliance.
• Integration of customer requirements and development of mission Interface Control Documents.
• Ensure payload system requirement validation and implementation with the technical teams.
• Interface with internal and external customers through the mission integration phase, and ensure customer expectations have been met.
• Manage requests from multiple complex projects and teams.
• Ensure regulatory requirements, such as FAA/ITAR/Range, have been met.
• Support Business Development interactions with external customers leading to mission integration and launch contracts.
• Lead spacecraft integration and launch contracts ensuring Blue Origin commitments are met on time, on budget, and with success.
• Integrate customer requirements into New Glenn development and launch services.
• Brief leadership during payload-to-launch vehicle integration meetings and mission readiness reviews.
• Participate in proposal and contract development by estimating labor hours, material costs, and qualification efforts for new hardware development.
• Lead an engineering team though hardware development and integration activities during active launch campaigns.
• Develop resource-loaded mission Integrated Master Schedule (IMS) and coordinate progress with internal and external customers.
• Report status updates to leadership, and maintain an open line of communication with customers, mission management, and other interfacing groups.

Minimum Qualifications:

• B.S. in an aerospace, mechanical, or systems engineering-related field, with 8+ years of complex product development experience.
• 5+ years managing complex, multi-disciplinary, fast-paced, aerospace projects.
• 10+ years industry experience in launch system or satellite operations.
• Active Top Secret clearance & SCI Eligibility, or ability to obtain final clearances.
• Ability to travel within U.S. and abroad.
• Collaborative, constructive, and concise communicator.

Preferred Qualifications:

• Exceptional leadership, organizational, team building, and people management skills.
• Experience in development of launch vehicles.
• Experience in working with government customers.

Compensation Range for:
CO applicants is $206,673.00 - $289,342.20WA applicants is $218,262.00 - $305,566.80

Other site ranges may differ

Culture Statement

Don't meet all desired requirements? Studies have shown that some people are less likely to apply to jobs unless they meet every single desired qualification. At Blue Origin, we are dedicated to building an authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every desired qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Export Control Regulations

Applicants for employment at Blue Origin must be a U.S. citizen or national, U.S. permanent resident (i.e. current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

Background Check

• Required for all positions: Blue's Standard Background Check
• Required for Certain Job Profiles: Defense Biometric Identification System (DBIDS) background check if at any time the role requires one to be on a military installation
• Required for Certain Job Profiles: Drivers who operate Commercial Motor Vehicles with a Gross Vehicle Weight (GVW), Gross Vehicle Weight Rating (GVWR) or combination of power unit and trailer that meets or exceeds 10,001 lbs. and/or transports placardable amounts of hazardous materials by ground in any vehicle on a public road while in commerce, may be subject to additional Federal Motor Carrier Safety Regulations including: Driver Qualification Files, Medical Certification (obtained before onboarding), Road Test, Hours of Service, Drug and Alcohol Testing (CDL drivers only), vehicle inspection requirements, CDL requirements (if applicable) and hazardous materials transportation/shipping training.
• Required for certain Job Profiles: Ability to obtain and maintain Merchant Mariner Credential, which includes pre-employment and random drug testing as well as DOT physical

Benefits

• Benefits include: Medical, dental, vision, basic and supplemental life insurance, paid parental leave, short and long-term disability, 401(k) with a company match of up to 5%, and an Education Support Program.
• Stock Options for all regular employees (working at least 20 hours/week)
• Paid Time Off: Up to four (4) weeks per year based on weekly scheduled hours, and up to 14 company-paid holidays.
• Dependent on role type and job level, employees may be eligible for benefits and bonuses based on the company's intent to reward individual contributions and enable them to share in the company's results, or other factors at the company's sole discretion. Bonus amounts and eligibility are not guaranteed and subject to change and cancellation. Please check with your recruiter for more details.

Equal Employment Opportunity

Blue Origin is proud to be an Equal Opportunity/Affirmative Action Employer and is committed to attracting, retaining, and developing a highly qualified and dedicated work force. Blue Origin hires and promotes people on the basis of their qualifications, performance, and abilities. We support the establishment and maintenance of a workplace that fosters trust, equality, and teamwork. We provide all qualified applicants for employment and employees with equal opportunities for hire, promotion, and other terms and conditions of employment, regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin/ethnicity, age, physical or mental disability, genetic factors, military/veteran status, or any other status or characteristic protected by federal, state, and/or local law. Blue Origin will consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state, and local laws, including the Washington Fair Chance Act, the California Fair Chance Act, the Los Angeles Fair Chance in Hiring Ordinance, and other applicable laws. For more information on "Know Your Rights," please see here.

Affirmative Action and Disability Accommodation

Applicants wishing to receive information on Blue Origin's Affirmative Action Plans, or applicants requiring a reasonable accommodation in order to participate in the application and/or interview process, please contact us at View email address on click.appcast.io. Please note this is a publicly managed inbox. Please do not include any personal medical information in your request.