Medical Assistant/Client Service Specialist, Mobile Immunization

Overview Position Description If you’re looking to be a part of a collaborative environment where your skills can make an impact, explore our current opportunities in creating a better future for public health. About Harris County Public Health Harris County Public Health (HCPH) includes a network of more than 1,100 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant. Our Values HCPH embraces a foundation of progressive work anchored by the department\'s cornerstone values guiding our work to improve community\'s health and well-being. Transparency - We share information openly and honestly so that staff, partners, and the community understand our actions and the reasons behind them. Integrity - Our actions reflect strong ethical principles, ensuring we remain trustworthy, accountable, and consistent with our mission. Respect - We foster a supportive environment by valuing diverse perspectives, listening intentionally, and treating people with dignity in every interaction. Impact - We focus our efforts on activities that improve health, reduce disparities, and create meaningful, measurable outcomes for the communities we serve. Collaboration - We actively partner across teams, disciplines, organizations, and communities to align our efforts toward common goals. This is a grant-funded position. Position Overview The Immunization Program Medical Assistant-Client Support Specialist (MA-CSS) will support health services provided to patients by ensuring quality patient care through immunization operations. Under the clinical guidance/oversight of the Immunization Program, the MA-CSS will perform front and back office duties. All clinical tasks are in accordance with HCPH policies and procedures as delegated by the Local Health Authority. Clerical front desk duties support operations flow. This position reports to the Mobile Immunization Assistant Program Manager and will travel throughout Harris County, working with the Mobile Immunization & Immunization Program teams. Duties & Responsibilities Assist with patient appointments by performing immunization, phlebotomy (including capillary and venous draws), urine collection, pregnancy tests, lead testing, vital signs, and gathering patient histories. Perform clinic front office duties: scheduling, answering phones, and checking patients in/out as needed. Prepare and label all patient specimens for transport to appropriate laboratories. Provide in-room support for clinical staff during clinic visits, including assisting the provider during procedures. Maintain laboratory and exam rooms in a neat, clean, and orderly manner in accordance with infection control policies, and complete monthly inventory. Assist in performing data entry and electronic data processing using the HCPH electronic medical record system (Epic), Microsoft Excel, and related programs/sites. Support the coordination of scheduling patients to receive services from multidisciplinary team members. Interview clients to collect required information for eligibility determination, using grant and payor guidelines. Equal Opportunity & Compliance Harris County is an Equal Opportunity Employer. This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate. For more information, see the Equal Employment Opportunity Plan. If you need special services or accommodations, please call View phone number on click.appcast.io or email View email address on click.appcast.io Requirements Education Completion of a community college or business/technical school Medical Assistant program. Experience Six (6) months of experience in a healthcare setting. Experience in phlebotomy. Licenses/Certifications American Heart Association CPR Certification. Valid Texas Driver\'s License. Knowledge, Skills and Abilities Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook). Excellent communication skills (verbal & written). Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment. Ability to maintain confidentiality when dealing with sensitive information. Ability to work well with teammates. Communicates clearly and effectively, both orally and in writing. Core Competencies Data Analytics and Assessment Skills: Ability to use data to analyze community health needs and support decisions that improve community health outcomes. Communication Skills: Clear and effective communication to engage audiences, address misinformation, and build trust for informed decisions and stronger public health outcomes. Health Advancement Skills: Applying equity, diversity, and inclusion to public health, addressing systemic barriers, and promoting fair access to resources. Community Partnership Skills: Collaborating with communities to address systems and policies affecting health, fostering engagement and sustainable improvements. Public Health Science Skills: Using public health science and evidence-based approaches to develop and improve policies and programs, ensuring effective delivery of the 10 Essential Public Health Services. Note Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation, but only information stated on the application will be used for consideration. “See Resume” will not be accepted for qualifications. Preferences Licenses/Certifications Medical Assistant Certification. Language Bilingual (English/Spanish). General Information Position Type, and Typical Hours of Work This is a full-time position, funded through special revenue. Days and hours: typically Monday through Friday, 8:00am to 5:00pm. 40 hours per week. This position may work weekends, early mornings, and evenings. Work Environment Operates in a medical clinic environment and a standard office environment with standard equipment. Physical Demands Frequently lift, carry, push, and pull objects weighing up to 10 lbs. Occasionally move up to 20 lbs., and rarely up to 50 lbs. Work Location Harris County Public Health: Community Health & Wellness - This position operates in a mobile setting, traveling throughout Harris County jurisdiction. Additional Employment may be contingent on passing a drug screen and meeting other standards. Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department. #J-18808-Ljbffr