Director of Customer Success, Enterprise

CreatorIQ is the operating system for creator-led growth trusted by more than 1,300 global brands and agencies. We’re on a mission to make businesses more human, and humans more impactful. We operate by our values — be intentional, pursue excellence every day, embrace the journey together, and be a good human — every day. CreatorIQ has earned the title of best companies to work for in multiple programs, including BuiltIn LA and NY. It’s been named a Fastest-Growing Company in North America on the Deloitte Technology Fast 500™ for four years, was named a leader in IDC MarketScape: Worldwide Influencer Marketing Platforms for Large Enterprises in 2025, was named a Leader by The Forrester New Wave™: Influencer Marketing Solutions, and has been consistently recognized by G2 as a Leader, and is rated 5 stars on Influencer MarketingHub. We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation, and adapt to individual work styles. We're seeking passionate, innovative minds to join our journey. Be a part of our dynamic team and let's transform the industry together! Director of Customer Success, Enterprise As Director of Customer Success, Enterprise, you will own CreatorIQ’s Enterprise segment — one of three segment-aligned Customer Success Director roles, alongside Agency and Mid-Market — and will be responsible for nurturing the success and growth of a portfolio of our most complex high-value customers, including our Strategic Account Groups (SAG): multi-brand, multi-region enterprise relationships that require deep operational sophistication and executive-level trust. You will be responsible for thoughtfully leading and developing a team of Customer Success Partners and serve as a trusted advisor to senior customer stakeholders, partnering with them to connect CreatorIQ’s platform capabilities to their operating models, business priorities, and long-term influencer marketing visions—helping them achieve meaningful, measurable outcomes and sustained program growth. In this role, you will lead with empathy, clarity, and support—modeling best practices while empowering your team through coaching, mentorship, and shared learning. You will guide strategic, executive-level conversations, ensuring customers consistently experience value and partnership across every engagement. Working closely with cross-functional teams, you will collaboratively refine customer success approaches, enhance onboarding and adoption experiences, and build scalable, repeatable practices that strengthen customer health, deepen relationships, and support long-term retention and expansion. In this role, you’ll get to: Serve as a senior sponsor and point of escalation for CreatorIQ’s Enterprise and Strategic Account Group (SAG) customers, owning the success, retention, and value realization of a portfolio of complex, high-value, multi-brand, multi-region enterprise relationships. Own net revenue retention, renewal forecasting, and expansion strategy across the Enterprise and SAG portfolio, partnering with Sales and executive stakeholders to align account strategy with commercial outcomes. Directly manage and develop a team of CSP’s and a team lead, owning performance management, career pathing, and skills development across the team. Coach and mentor the enterprise team on strategic account management, executive presence, and value-based storytelling, helping elevate performance across the team. Own workload distribution and book-of-business design across the team, balancing account complexity, risk, and each team member’s development goals. Lead strategic business reviews, maturity assessments, and growth planning sessions that map CreatorIQ into enterprise customers’ workflows, resourcing models, and deliverables. Set a high bar for product knowledge across the Enterprise CS team and serve as the senior conduit between Enterprise/SAG customers and CreatorIQ’s product organization, synthesizing feedback into prioritized input for the CPO and product team. Build and maintain knowledge infrastructure for the Enterprise segment — account documentation, playbooks, and an account health scoring model that captures leading indicators of risk and growth. Collaborate cross-functionally with Implementation, Product Education, Support, Sales, and Insights, and define CS performance metrics for CS leadership, to ensure a seamless, value-focused enterprise customer experience. Who you are and what you’ll need for this position: 6-8+ years of experience in Customer Success, Account Management, or Client Services, with a meaningful portion leading enterprise or strategic account relationships within a SaaS environment — experience in martech, adtech, or a comparably complex enterprise software category required. 3+ years of people leadership experience, including experience managing managers or team leads. A proven track record owning net revenue retention, renewal, and expansion outcomes for a portfolio of large, complex, multi-stakeholder accounts (multi-brand, multi-region, or multi-business-unit). Demonstrated experience serving as an executive sponsor or escalation point for enterprise customers — comfortable operating at the VP and C-suite level. Tech-savvy and solutions-oriented, able to identify and resolve challenges for customers while optimizing internal processes using the right tools and platforms. Skilled at leading senior-level and executive conversations, translating business objectives into platform value for complex, multi-stakeholder organizations. Experience building or scaling CS operational infrastructure: playbooks, account health scoring models, performance reporting, or similar systems. Highly organized and capable of overseeing a large, complex book of business with a proactive mindset. Proactive, adaptable, and able to lead a team through ambiguity and rapidly changing environments while keeping the focus on renewal and expansion outcomes. Passion for or familiarity with influencer marketing, creator content, and the future of digital media is a plus. Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Have 50% of the criteria? Excited about this opportunity? Passionate about what we do at CreatorIQ? Please apply! CreatorIQ is a place where everyone can grow. What you will get from us: People: work with talented, collaborative, and friendly people who love what they do. Guidance: utilize our learning platform to fully get the training and tools you’ll need to become successful here from your first day with us. Surprise meal stipends: work from home can’t stop the enjoyment of someone else making a meal for you! Work/life harmony: 15 days vacation, floating and set holidays, wellness allowance, and paid parental leave. Whole Health Package: medical, dental, vision, life, disability insurance, and more. Savings: a 401k (USA) plan to help you plan ahead. Work from home stipend: to assist you in setting up a home office that works for you (or buy a new dog leash - your choice!). Who we are: CreatorIQ is the operating system for creator-led growth. Trusted by more than 1,300 global brands and agencies—including Burson, Delta Air Lines, Google, LVMH, Nestlé, and Sephora—CreatorIQ unifies creator marketing across paid, owned, earned, commerce, and community into one seamless, enterprise-grade ecosystem. With industry-leading intelligence infrastructure, rigorous compliance and security standards, and integrations with Meta, Snapchat, TikTok, YouTube, and more, CreatorIQ empowers brands and agencies to harness the creator economy as a strategic growth engine. CreatorIQ is a global company headquartered in Los Angeles with offices in Austin, New York, San Francisco, London, Manila, and Warsaw. Learn more at and follow us on LinkedIn and Instagram. At CreatorIQ, we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being intentional, pursuing excellence every day, embracing the journey together, being a good human, and staying focused on what’s important, we create an atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry. AI Transparency Notice We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications and note taking during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please refer to our Global Candidate Privacy Notice.