Manager, HR Operations

Title: Manager, HR Operations Location: Portland, Oregon (Hybrid, 40%-50% on-site) Reports To: Chief People Officer No of Position: 1 Budget: $70 - 75 K/Year Status: Exempt About the company: Tyfone, a global leader in the SaaS Digital Banking, Youth Banking, and Digital Payments sectors, is redefining how the world engages with digital finance and payments. Our digital solutions empower individuals, families, and businesses, to simplify and make it easier to manage their financial lives, achieve their financial goals, and improve their financial health. Our solutions power digital services for banks and credit unions across the U.S. Tyfone is a leader in the digital banking sector, offering a range of solutions including nFinia Retail Digital Banking, nFinia Business Digital Banking, and Harmoney Management Console. We also provide payment solutions such as FedNow Instant Payment Xchange (IPX), Skip-A-Pay, and Quick Pay. Over 100 customers trust Tyfone's solutions, which are supported by over 200 integrations and over 140 patents. Tyfone has been recognized as a Best Place to Work in Fintech by American Banker and has received multiple awards for its solutions. The company operates with a lean-team model for external engagements to manage costs, increase selling time, and accelerate pipeline velocity. Tyfone values collaborative execution as the path to market leadership. We are an equal-opportunity employer, and we encourage candidates from diverse backgrounds to apply. About the Role: The Manager, HR Operations serves as the operational and cultural backbone of our company—leading end-to-end People Operations, employee relations, multi-entity compliance, physical facility management, and strategic executive projects. Reporting directly to senior leadership, this high-impact role balances high-touch human support with AI-powered process automation to drive an exceptional employee experience across our US and India teams. Key Responsibilities Lead onboarding/offboarding workflows, state-specific employment agreements, and cross-border policy alignment between US operations and our India entity. Enforce compliance across all US operating states (leave laws, state handbook updates, mandatory training, ADA accommodations) and manage annual ACA tracking and Form 5500 filings. Administer benefits and 401(k) programs, collaborate with benefits brokers during Open Enrollment, and partner with Finance on accurate payroll inputs. Serve as a trusted, accessible, and empathetic point of contact for employees across all levels. Identify potential workplace issues early, conduct fair and discreet workplace reviews, and proactively resolve conflicts before they escape. Drive employee recognition programs, wellness campaigns, team events, and continuous feedback channels across teams. Administer HRIS platforms (e.g., Rippling) and actively leverage AI tools to streamline administrative workflows, document generation, and people analytics. Partner with IT to manage hardware provisioning, asset tracking, and device recovery upon offboarding. Lead HR evidence collection, policy maintenance, and verification reporting for annual SOC 2 Type II audits. Oversee daily headquarters operations, facility maintenance, building management relationships, physical access controls, and office vendor management. Plan and execute priority cross-functional projects assigned by senior management, delivering structured updates and measurable outcomes. Bridge operational and cultural connections between US HQ and India-based teams to ensure consistent communication and shared culture. Required Qualifications & Skills 6+ years of progressive experience in HR Operations, Employee Relations, and Facilities/Office Management within a fast-growing tech or SaaS environment. High emotional intelligence (EQ) with a demonstrated ability to talk to employees at all levels, handle sensitive discussions with discretion, and resolve issues proactively. Experience navigating multi-state US compliance while collaborating directly with international subsidiary entities (specifically US-India cross-geography teams). High proficiency with modern HRIS platforms (e.g., Rippling), productivity tools (Google Workspace, Slack, DocuSign), and practical experience leveraging AI tools to optimize HR workflows. Proven track record of managing physical office facilities, vendor relationships, and delivering projects assigned by executive leadership. Hands-on experience leading HR evidence collection for SOC 2 audits, handling ADA requests, and managing state/federal leave programs. Bachelor's degree in HR, Business Administration, or a related field. #J-18808-Ljbffr