Senior Process Improvement Lead — Bank Operations

The Senior Associate process manager in Bank Operations works with a team of process, product, technology and operations associates that improve business efficiencies and drive results. You will be working within a team leveraging process engineering methodologies to improve processes or redesign initiatives. You will collect and analyze data to support recommendations, implement changes to reduce risk, and improve efficiency in the bank back office processes. You will collaborate on project teams and broader enterprise initiatives to represent business for changes that may impact department processes. General Responsibilities Leverage DMAIC tools to improve processes, reduce risk, and improve customer experience Support bank operations imperatives, with a specific early focus on mitigating risk Leverage agile methodologies to perform work, within smaller teams Collect, analyze and measure process data to initiate sustainable business practices and procedures and for reporting to senior leadership and executives; review data for trends and gaps that may require additional review Resolve complex problems, where expertise is required to interpret against policies, guidelines, technical limitations, or processes; elevate breakdowns in the process by asking the right questions and involve the right stakeholders to correct them Develop formal process documents (e.g. maps and diagrams), and document processes and projects (creating project reports, presentations, business cases, and diagrams) Develop CTQs and metrics to measure the health of existing, new or recently changed processes. Collaborate with operations teams to sustainably transition ownership where appropriate to production leaders Periodically collaborate on larger initiatives, including representing departments on broader change‑control forums for input and to represent department interests; may challenge forum decisions if project outcomes impact department processes. May participate in cross‑functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts Provide training to internal customers on specific processes being changed; may deliver presentations, including up to the executive level Location This role is hybrid, where you will be expected to spend 3 days per week working in office and the remainder of the week working virtually. Basic Qualifications High School Diploma, GED or equivalent certification At least 1 year of experience with Microsoft Office or G Suite At least 1 year of process management experience Preferred Qualifications Bachelor’s Degree or military experience Lean, Agile, Six Sigma, Business Process Management, or Project Management certification At least 1 year experience in Compliance or Risk Management At least 2 years of experience in Process or Project Management Benefits Capital One offers a comprehensive, competitive and inclusive set of health, financial and other benefits that support your total well‑being. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level. Capital One is an equal‑opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state and local laws. Capital One promotes a drug‑free workplace. Capital One will consider qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries. #J-18808-Ljbffr Capital One