Information Technology_USA - USA_System Administrator

EUC Device Refresh & Field Services Engineer The EUC Device Refresh & Field Services Engineer will be responsible for executing end-to-end lifecycle management of end-user computing devices (Windows & Mac) as part of a large-scale refresh program. The role ensures seamless deployment, migration, asset tracking, and user enablement across remote and in-office environments. Key Responsibilities Device Deployment & Imaging Perform imaging of new laptops using standardized enterprise images provided by the client. Build and configure devices from the designated staging location (Port of Miami). Ensure all devices are compliant with organizational security standards through Intune enrollment. Device Lifecycle Management Coordinate distribution of new devices and collection of legacy devices. Ensure successful execution of end-user device refresh lifecycle covering: asset assignment, device activation, decommissioning of old hardware. Maintain accurate tracking of all devices through ServiceNow asset management. User Data Migration & Support Guide users to back up data to OneDrive prior to transition. Provide documentation and instructions to ensure smooth migration of files/settings. Troubleshoot post-deployment issues, including application setup and device access. Conduct follow-ups to ensure users are fully operational. Logistics & Coordination Coordinate shipping of devices to remote users via FedEx and track deliveries. Manage scheduling for delivery/returns: remote users via scheduling tools, onsite users via designated pickup locations. Validate user eligibility through ServiceNow and Azure prior to deployment. Asset & Inventory Management Update asset records at every lifecycle stage: shipment, delivery, assignment, return. Maintain tracking numbers and audit trails in ServiceNow. Stakeholder & Governance Support Work closely with project stakeholders (Engagement Manager, SMEs, client teams). Follow defined governance and reporting structures. Ensure adherence to agreed service windows and delivery timelines. Work Environment & Coverage Locations: Miami-area sites including Port of Miami, Miramar, Weston, FIU, Tech Hub, and Biscayne. Service Window: Monday–Friday, 8:00 AM – 5:00 PM (EST). Support Model: Combination of onsite and remote user support. Real Soft