Work Order Coordinator - Facilities Management

Job Title

The purpose of this classification is to provide lead guidance, training, and direction to assigned staff and to coordinate, prioritize, assign, track, and process work requests and to provide routine administrative support for an assigned department.

Essential Functions

Depending on area of assignment, leads and coordinates daily work activities of assigned co-workers: confers with supervisor to obtain direction regarding work assignments and priorities; organizes tasks in order to complete assigned work; monitors status of work in progress and inspects completed work; confers with co-workers; assists with complex/problem situations; provides technical expertise; assists with training and instructing co-workers regarding operational procedures and proper use of equipment; and assists with supervision of co-workers by reporting employee problems and providing input on disciplinary action and employee performance evaluations. Receives and processes work order requests; prioritizes and assigns work orders according to unit policy and procedures. Utilizes computerized work order system to enter work orders; ensures all appropriate information is recorded regarding each work order. Retrieves technical information into computer in order to update requests, process work orders and respond to requests for additional information. Performs tracking of work orders in progress; maintains record of outstanding work orders; investigates outstanding work orders to determine and record the reason(s). Reviews technician entries for purposes of updating the work order system. Ensures the effective coordination of work orders from both an intra- and inter-departmental perspective. May provide technical support to technicians in researching and interpreting manuals. Responds to inquiries concerning status or received work orders; provides information or direction accordingly, and follows up with customers to ensure satisfaction. Performs a wide variety of administrative duties in supporting unit functions, i.e., answering telephones, processing unit mail, copying materials, processing of invoices in financial software, scans records related to invoices, creates required reports to maintain compliance with local, state, and federal regulations. Enters data into computer systems; logs, tracks, or maintains records regarding department activities; compiles data for further processing or for use in preparation of department reports; files, maintains, and stores hardcopy records. Provides reports to management regarding historical work order information for the purpose of identifying problem locations and recurring building issues. Performs other related duties as assigned.

Minimum Qualifications

High School Diploma or GED required; supplemented by three years of experience in assigning and tracking work requests, administrative or clerical support or related field.

Physical Abilities

Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds) Sensory Requirements Some tasks require the ability to communicate orally. Some task requires the ability to perceive and discriminate colors or shades of colors and visual cues or signals. Environmental Factors Essential functions are regularly performed without exposure to adverse environmental conditions.

EEO Statement

Cobb County Government is proud to be an equal opportunity employer. We encourage applications from all qualified individuals, regardless of race, color, national origin, sex, religion, age, disability, or any other legally protected status.