Customer Service Rep

Our client, a Solon based manufacturer, is seeking a Customer Service Rep to join their team. As a Customer Service Rep, you will be part of the Customer Support Department supporting the customer care team. The ideal candidate will have excellent communication skills, empathy, and problem-solving abilities, which will align successfully in the organization.

Job Title: Customer Service Rep

Location: Solon, OH

Pay Range: $20/hour

Shift: 9:30am - 6pm

What's the Job?

• Respond to customer's requests, concerns, and complaints
• Handle high volume calls and emails efficiently
• Provide order inquiry and inventory status updates
• Follow up on shipped orders and resolve issues promptly
• Research and resolve customer complaints to ensure satisfaction and retention

What's Needed?

• Two or more years of business experience with significant exposure to Customer Service
• Computer literacy, including proficiency in Excel and Word
• Excellent telephone and communication skills
• Ability to work in a fast-paced environment and manage time effectively
• Receptive to feedback and a team player mindset

What's in it for me?

• Opportunity to work with a dynamic and supportive team
• Gain valuable experience in customer service within a reputable organization
• Temporary position with potential for future opportunities
• Work in a collaborative environment that values diversity and inclusion
• Supportive management committed to your professional growth

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells –creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.