IT Support Engineer - Systems Administrator, Projects, MSP - TN

Job Description

Job Description

Join a team where your ideas matter, your expertise is valued, and your growth is limitless. If you're passionate about technology, love solving problems, and want to make a meaningful impact, Leapfrog Technology Group is the place to build your future.

In a nutshell... we're looking for an energetic and organized engineer that has impeccable communication and customer service skills who enjoys variety as that is what an MSP offers more than anything. Our relationships are our livelihood...

• Must have experience working for an MSP or managing a full environment relatively on your own
• Must have server and cloud (O365, Azure) experience.

If you have both of those - GREAT, read on, because we certainly want to talk with you!

You would be part of the escalation team that focuses on escalated support issues (level II, III), project work and on site solutions. This results in a combination of work from home, work from our office in Franklin and work from our customers in various locations including Tullahoma. You need to be local to TN for this to work.

We are an established and growing [MSP] technology company that is taking our game to the next level. We are looking for an energetic and organized person who knows what it means to take charge and who expects to be held accountable for results. You will be responsible for one thing - excellence in customer service - ensuring that our customers are delighted and wow'd by every interaction with you and your colleagues. We are a results driven organization and our quality of service tops all else. Customers can choose from thousands of IT firms, and our team understands this well. With that comes accountability for providing excellence. We strive for perfection...really. You will be given the freedom to be yourself in this role, as well as provided the tools necessary to be successful.

You will keep your work efficient, thorough and accurate. You will be self aware and you aim to do a better job than every single person around you. Creative, energetic, organized, and a self-starter, you understand how to work with people at every level in every department, and find ways to pull the passion and fun out of everyone. You will pitch in where needed when client satisfaction would benefit from it.

How do you know if you fit? Well, some things about you:

• You love doing a little bit of everything. You thrive with your hands in everything. You understand that even if you've never done it before, there's always a first.
• You love getting involved with new projects. Something new? Never done it before? Bring it on! All I need is the vision and Google, and I'll get pretty far along on my own, and will gladly work with the team to learn anything else with pleasure.
• You thrive in a fast-paced work environment. Boredom is your enemy. I want to work on many things, look up and realize hours have passed.
• You're high energy. A powerhouse even without your afternoon espresso. You're vibrant and energetic in all that you do.
• You're an owner. You take on a project from end-to-end with little guidance. You ask for help when necessary, but you don't drop the ball and assume the person you asked to help is suddenly the owner of that task.
• You don't ask for permission, you just go for it and make things better within the guidelines you've been given. You are also intelligent enough to know when you SHOULD ask for permission.
• You want to grow yourself and make an impact on the growth of those around you.
• You realize the potential in everyone and everything.

Essential Duties and Responsibilities:

• Our Engineers serve as the first line of technical services for all clients, most work is completed via remote connectivity but there are many instances in which we need to go onsite. We are looking for technical person that is interested in learning and growing (this is KEY). MANY opportunities to be involved in application and migration projects, training; Microsoft Partner functions while supporting many diverse clients. You will be exposed to all the latest and greatest technology as well as have access to everything Microsoft has to offer.
• Self-motivated, self managed, organized and outgoing person will work well in this environment. We are an energetic and busy group with a solid customer base and a growing need to add additional people to our team that take pride in what they put into the world.
• It is both an educational experience and a demanding full time job that requires a high level of time management skills.
• It gives you the opportunity to learn new skills as it covers all aspects of network support ranging from Active Directory, Azure, AWS, Office365, Exchange, Windows Server, System Center, Citrix, Windows deployments and other administration.
• It expects you to recommend industry best practice solutions to clients when on site and to observe and recommend solutions that address their business needs, whether the client recognizes the need or not.
• Ensure exceptional client satisfaction is consistently delivered and maintained
• Be a major resource in the implementation of all technical services
• Ensure all policies and procedures are consistently followed as we deliver our services to the customer
• Host and participate in daily team meetings to help the team move all efforts forward by review, reprioritize and reassign service requests
• Participate in weekly service/project meetings

Knowledge, Skills, and/or Abilities Required:

• Having worked for an MSP before is highly desired
• Windows, Windows Server, Azure, AWS, Office 365, Proper Server Administration, Firewalls (Cisco, Fortinet, Sonicwall etc), Routers, Desktop Imaging, Networking, Outlook, Active Directory, Exchange Server, Group Policy, Teams, Microsoft Admin Center, Patching, Alerts & Monitoring
• Intune, System Center, VMWare, Citrix desired
• Have good working knowledge of data protection strategies with a good understanding of how to manage a multi layered security stack.
• Effectively prioritize service requests, escalations along with other duties and tasks on a daily basis
• Communication is KING when you are a service based company, verbal and written communication skills need to be top notch!

Desired Soft Skills

• Ability to manage your time effectively, excellent written and verbal skills, ability to understand business concepts and operations, independent worker, punctual, professional, asks detailed questions. This role requires an organized individual with excellent time management skills.
• Must possess the drive to enhance skills on their own time when necessary at home or in office. There are more opportunities for training than most can consume ranging from Microsoft server products to desktop deployments, to application packaging and everything in between.

Other Qualifications We Seek

• Leadership - Drive - Integrity - Ability to work with a team - Ability to work independently
• Formal presentation and speaking skills - You must be a great communicator, both verbal and written
• Persuasiveness and ability to adapt to a very dynamic environment - This is a technology field and it's fast moving
• Level headed - Your tolerance for stress must exceed the average person - this is an extremely fast and dynamic environment
• Excels in team collaboration and efficiency
• Driven, dedicated contributor that expects high quality results from him/herself and the team he/she leads
• Strong critical thinking and analysis skills
• Ability to collaborate, establish and maintain credible and influential relationships at all levels
• Proficiency in Microsoft Office Tools (Outlook, Excel, Word, PowerPoint). Experience with Windows Server, Exchange Server, and Windows or Linux operating systems desired
• A record of achievement. We want to see what you've accomplished. Show us examples from school, work or extra-curricular activities.
• Demonstrated ability to manage multiple tasks and assignments to meet objectives.
• Must have ability to write client ready documentation, emails, proposals, and project plans with proper grammar, punctuation, as well as professional verbal support of the same.

What will you do on a day to day basis?

• Provide accurate and timely technology support and problem resolution to our clients.
• Work as a primary resource on projects as needed
• Stay current and constantly grow your technical skillset
• Interact and consult with clients to provide satisfaction, guidance, assistance, and follow up.
• Build rapport with clients and their end users to establish confidence, credibility, and high levels of co-operation.

What do we offer?

• Medical Health Benefits
• Opportunity to have an impact on the growth and path of both our organization and our client organizations.
• SKILLS! You will learn more in this job than most or all of the opportunities you have experienced thus far.
• Bonuses
• Commission
• Unlimited Time Off
• Never Ending Snacks and Drinks
• Lunch brought in every Monday
• Free training
• Certification Reimbursement
• We give raises for each certification you obtain
• and much much more...

\nCompany Description

At Leapfrog Technology Group, we help organizations leverage technology to work smarter, stay secure, and achieve their business goals. Since 2000, we have partnered with businesses ranging from growing companies to established enterprise organizations, delivering managed IT services, cybersecurity solutions, Microsoft cloud technologies, infrastructure modernization, consulting, and strategic technology leadership.

Our team is made up of experienced engineers, architects, consultants, and problem-solvers who thrive on tackling complex technical challenges. We believe technology should be an enabler, not an obstacle, and we work closely with our clients to design, implement, secure, and support the systems they rely on every day.

With offices in Franklin, Tennessee and Oakbrook Terrace, Illinois, Leapfrog continues to grow while maintaining a culture centered around accountability, technical excellence, continuous learning, and exceptional customer service.

Why Work at Leapfrog?

This is not a place where you'll spend your career resetting passwords and following scripts.

Our engineers are trusted advisors who work across a wide variety of technologies, industries, and business challenges. On any given day, you may be designing cloud solutions, troubleshooting complex infrastructure issues, leading cybersecurity initiatives, implementing Microsoft technologies, supporting critical business applications, or helping shape a client's long-term technology strategy.

We're looking for professionals who:

Take ownership and accountability for results.
Enjoy solving complex technical problems.
Communicate effectively with both technical and non-technical audiences.
Thrive in a fast-paced, client-focused environment.
Continuously seek opportunities to learn and grow.
Value teamwork, process, and operational excellence.
What You'll Find Here
Diverse and challenging technical environments.
Opportunities to work with modern Microsoft and cloud technologies.
Exposure to cybersecurity, infrastructure, consulting, and managed services projects.
A collaborative team of highly experienced technology professionals.
A culture that rewards initiative, professionalism, and technical excellence.
The ability to make a real impact on the success of both our clients and our company.

A career at Leapfrog is highly rewarding, but it's not for everyone. We maintain high standards, invest heavily in our people, and expect team members to embrace proven processes, deliver exceptional customer experiences, and continually elevate their technical and professional skills.

If you're looking for a place where you can grow, be challenged, and work alongside some of the best technology professionals in the industry, we'd love to hear from you.

Company Description

At Leapfrog Technology Group, we help organizations leverage technology to work smarter, stay secure, and achieve their business goals. Since 2000, we have partnered with businesses ranging from growing companies to established enterprise organizations, delivering managed IT services, cybersecurity solutions, Microsoft cloud technologies, infrastructure modernization, consulting, and strategic technology leadership.\n\n\nOur team is made up of experienced engineers, architects, consultants, and problem-solvers who thrive on tackling complex technical challenges. We believe technology should be an enabler, not an obstacle, and we work closely with our clients to design, implement, secure, and support the systems they rely on every day.\n\n\nWith offices in Franklin, Tennessee and Oakbrook Terrace, Illinois, Leapfrog continues to grow while maintaining a culture centered around accountability, technical excellence, continuous learning, and exceptional customer service.\n\nWhy Work at Leapfrog?\n\nThis is not a place where you'll spend your career resetting passwords and following scripts.\n\nOur engineers are trusted advisors who work across a wide variety of technologies, industries, and business challenges. On any given day, you may be designing cloud solutions, troubleshooting complex infrastructure issues, leading cybersecurity initiatives, implementing Microsoft technologies, supporting critical business applications, or helping shape a client's long-term technology strategy.\n\nWe're looking for professionals who:\n\nTake ownership and accountability for results.\nEnjoy solving complex technical problems.\nCommunicate effectively with both technical and non-technical audiences.\nThrive in a fast-paced, client-focused environment.\nContinuously seek opportunities to learn and grow.\nValue teamwork, process, and operational excellence.\nWhat You'll Find Here\nDiverse and challenging technical environments.\nOpportunities to work with modern Microsoft and cloud technologies.\nExposure to cybersecurity, infrastructure, consulting, and managed services projects.\nA collaborative team of highly experienced technology professionals.\nA culture that rewards initiative, professionalism, and technical excellence.\nThe ability to make a real impact on the success of both our clients and our company.\n\nA career at Leapfrog is highly rewarding, but it's not for everyone. We maintain high standards, invest heavily in our people, and expect team members to embrace proven processes, deliver exceptional customer experiences, and continually elevate their technical and professional skills.\n\nIf you're looking for a place where you can grow, be challenged, and work alongside some of the best technology professionals in the industry, we'd love to hear from you.