Medical Assistant, Experienced Front and Back Office

Job Description

Job Description

Why work for us?

• Balboa Nephrology is the largest kidney care practice in California and participates in a national Medicare program focused on value-based care.
• Through our joint venture with Evergreen Nephrology we are a growing organization with opportunities for professional and personal growth.
• We will help you grow in your leadership experiences while learning the new value-based care world.
• Comprehensive benefits package that includes medical, dental & vision on the 1st of the month 30 days after hire.
• Employer contribution of up to 7.5% of annual pay for your 401K.
• Generous paid time off plus 8 paid holidays, a birthday float day off and a mental health day!
• Company paid life insurance.
• Join a fast-growing field - employment of medical and health services managers is projected to grow 32 percent from 2020 to 2030, much faster than the average for all occupations.
• Voted 4 years in a row as a Top Workplace of San Diego 2020-2024!

Our Values : Patient-centered I Accountability I Respect I Innovation I Data-Driven

Our Mission: to consistently deliver superior care –  Balboa Care – to every patient with kidney disease.

About the Position

The Clinical Support will assist in the delivery of excellent patient care management by performing routine clinical and administrative tasks to keep the office running efficiently. 

Guiding Competencies

• Patient-Centered Customer Service
• Critical Thinking and Proactive Problem Solving
• Collaboration and Communication
• Clinical Efficiency and Accuracy

Essential Duties and Responsibilities

Clinical Duties

• Rooming and Preparing Patients: Escort patients to exam rooms, collect and record vital signs, review medications/allergies, and prepare patients for provider evaluations.
• Injection Administration: Administer IM, subcutaneous, or intradermal injections under provider direction and according to procedure.
• Remote Patient Monitoring Support: Educate patients on remote monitoring programs.
• Patient Education: Distribute patient education materials and explain care instructions with compassion and clarity.
• Medication Refill Support: Process medication refill requests and authorizations in accordance with clinic workflows.
• Medication Prior Authorizations: Support physicians and advanced practice practitioners in completing medication prior authorizations.
• Supply and Equipment Maintenance: Restock exam rooms, perform equipment checks, and log temperatures to ensure compliance with safety standards.
• Adaptability to Varying Clinical Needs: Rotate through different clinic locations and teams, adjusting quickly to varying workflows, providers, and systems.
• Other Duties as Assigned: Perform tasks based on clinic needs with a focus on flexibility and team support.

Administrative Duties

• Patient Check-In & Registration Support: Greet and assist patients at the front desk when needed, ensuring timely and friendly service.
• Telephone & Scheduling: Support phone lines, appointment scheduling, and relaying patient messages to physicians when appropriate.
• Chart preparation and reminder calls: Prepare patient charts for upcoming appointments, ensure labs are completed, make patient reminder calls as needed.
• Faxing, Scanning, and Document Management: Handle documentation, EHR uploads, and faxing in coordination with clinic workflows.

Pay Range: $23.00 - $24.00/hour

Location: In person

Required Qualifications

• Medical Assistant Certification
• Valid Driver’s License and reliable transportation for clinic travel
• Proficiency with EHR software
• Strong organizational and multitasking skills
• Reliability and Professional Commitment 

Preferred Qualifications

• Experience using EPIC
• Bilingual English/Spanish
• High adaptability and comfort working in dynamic, fast-paced environments
• Excellent communication and interpersonal skills
• Confidence and professionalism when working with various providers and clinic staff
• A team-first mindset and dedication to consistent patient care regardless of location

Required Skills

• Excellent verbal and written communication
• Ability to provide excellent customer service
• Ability to interpret, adapt and apply guidelines and procedures
• Ability to use good reasoning and judgement and react appropriately in emergency situations
• Ability to establish and maintain effective working relationships with patients, medical staff and coworkers

Other considerations:

• Background check required
• Travel to other sites located within San Diego County may be required
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
• Supervisory duties – No

Language Skills

While performing duties, the employee is regularly required to talk, hear, read, write, type and respond in English and understand clinical/medical vocabulary written and spoken.

Vision Requirements

Vision requirements include close vision, ability to adjust focus, and see color.

Physical Demands

Physical requirements may vary slightly and should be reviewed with your manger. In general, this position requires the ability to lift up to 35 pounds unassisted; ability to stand for extended periods of time and to perform repetitive stooping, walking, stretching, reaching and some sitting; ability to use full range of body motions required to lift patients, wear a lead apron, and lift and move supplies. Must be able to safely ascend and descend stairs as a core part of the job, with or without reasonable accommodation, when no elevator or lift is present.

Work Environment

Job required tasks routinely involve a potential for mucous membrane or skin contact with blood, body fluids, tissues or potential spills or splashes. Use of appropriate personal protection measures is required for every healthcare provider in these positions. Require to routinely use standard office equipment such as laptop, computer, mouse, and photocopier.

About Balboa United

Beginning in 1973, Balboa has grown from two physicians to a comprehensive nephrology team of 52 board certified physicians and 8 advanced practitioners. On January 1, 2018, Balboa Nephrology Medical Group (BNMG) launched Balboa United, a full-service medical practice management services organization. From one small office, BNMG now has 24 clinical offices throughout San Diego, Imperial, Orange and Riverside counties. In addition to office and hospital-based patient care, Balboa physicians manage the dialysis treatments of approximately 4,500 patients at 88 dialysis centers and conduct Nephrology based clinical research at 6 centers throughout Imperial and San Diego counties (California Institute of Renal Research).

*EEO Statement Balboa United is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available person in every job. Our Company policy prohibits unlawful discrimination based on race, color, creed, religion (including religious dress & grooming), sex (including pregnancy, childbirth or related medical conditions), gender (including gender identity and gender expression), marital status, registered domestic partner status, military status, age, national origin or ancestry, physical or mental disability, medical condition (including cancer and genetic characteristics), genetic information, sexual orientation, or any other basis protected by applicable federal, state, or local law. We also prohibit unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. The Company is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee of Balboa United, including managers and co-workers. If you believe you have been subjected to any form of unlawful discrimination, submit a written complaint to your manager or Human Resources (HR). Your complaint should be specific and should include the names of the individuals involved and the names of any witnesses. If you need assistance with your complaint, or if you prefer to make a complaint in person, contact the Company's Human Resources Department. We will immediately undertake an effective, thorough, and objective investigation and attempt to resolve the situation.