Administrative Assistant, Inflight Compliance and Reporting

Administrative Assistant, Inflight Compliance and Reporting

Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• Administrative Assistant, Inflight Compliance and Reporting is responsible for ensuring all the Safety and non-safety related issues reported by Flight Attendants are recorded and classified accurately in the Flight Attendant Reporting Database (AFARS) and Corporate Event Reporting System.
• The role is a part of the Inflight Reporting team within our Inflight group.

What you'll do

• Responsible for reviewing and classifying Flight Attendant (FA) reports (regulatory and/or non-regulatory)
• Responsible for monitoring trends and escalate special issues to supervisor leaders and/or corresponding departments
• Responsible for managing and distributing DOT (Department of Transportation), CEER (Customer Experience Escalation Resolution), LTMD(Long Tarmac Delay), and Disability cases impacting Inflight Operations
• Responsible for conducting data extraction by using, AFARS and CERS to support any ad hoc reports
• Ensure timely delivery of case notifications to Flight Attendants per contractual language and stakeholder teams
• Adhere to established communication channels and contractual requirements throughout the process.
• Responsible for managing the monthly Catering Dispute process with internal and external stakeholders
• Responsible for escalating CERS reports to Inflight Ops support team when FA outreach is necessary.
• Participate in Flight Attendant engagement events to assist Flight Attendants with application questions and promote the FA Report utilization
• Support monthly collaboration/reporting initiatives
• Work cooperatively with other team members

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• High School diploma or GED equivalency
• Ability to type 35 to 50 WPM as this position requires timely and accurate record keeping
• Intermediate knowledge of computer experience in Word, Excel, Outlook, etc.

Preferred Qualifications- Education & Prior Job Experience

• Flight attendant, Inflight Operational Experience, Customer Service, or Catering Operation experience, Customer Experience, Escalation, and Recovery
• Advance knowledge in Excel Microsoft Suite and/or data processing
• Data analytics and/or data science related experiences
• Knowledge in SABRE, DECS, and FA Crew Portal Suite

Skills, Licenses & Certifications

• Ability to learn additional computer applications
• Ability to make independent decisions and collaborate with manager and team members
• Strong communication skills with the ability to interact effectively with all levels throughout the organization
• Ability to perform efficiently with minimal supervision and strong attention to detail

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: Access to health, dental, prescription, and vision benefits on day one, plus virtual doctor visits, flexible spending accounts, and more.
• Wellness Programs: Tools, resources, and support to help you be the best version of yourself.
• 401(k) Program: Available upon hire with employer contributions after one year.
• Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.