Manager, Market & Competitive Intelligence

Job Description

Job Description

WHO WE ARE

At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide.

Our Ambition: To build the world’s most disruptive payment network and redefine what the payment experience should feel like.

Trustly is a global team of innovators, collaborators, and doers.  If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that’s transforming the way the world pays.

About the team 

The Global Product Marketing Team is the strategic engine that translates Trustly’s disruptive
Open Banking technology into compelling market value and commercial growth. We are
responsible for defining our competitive positioning, launching high-impact solutions, and
enabling sales and product teams with deep, evidence-backed market insights.

About the role

Owns Trustly's competitive and market intelligence function - curating a proprietary Trustly
dataset (Gong, Slack, win/loss, CRM notes) alongside an AI-driven, external monitoring layer.
The immense focus of this role is on data ingestion and quality, whereby synthesizing those sources
into evidence-grounded battle cards, a quarterly market foresight report, rapid-response sales
talk-tracks, and recurring briefings to product teams, leadership, and the CxO office.

• Own Dataset & Curation — Build and own Trustly's proprietary "competitive truth" dataset by ingesting customer call recordings (Gong/Chorus), Slack field channels, win/loss interviews, CRM notes, RFP responses, and partner debriefs. Curate, validate, and tag inputs so AI synthesis stays high-fidelity, evidence-grounded, and traceable back to the source conversation.
• AI-Augmented Market Pulse — Orchestrate an always-on monitoring layer that ingests competitor earnings calls, press, product releases, pricing pages, patent filings, and hiring signals. Use LLM-driven synthesis to surface high-priority shifts in near real time, with human validation before raw signal becomes published intelligence.
• Open-Banking & Pay-by-Bank Market Foresight — Establish Trustly as an industry expert on data and pay-by-bank trends globally. Use AI to synthesize broad-market inputs (regulatory filings, analyst reports, competitor disclosures, public commentary) into a quarterly Market Foresight report highlighting 3–5 high-leverage shifts in the landscape.
• Evidence-Grounded Asset Library — Maintain a centralized library of battle cards, objection handling guides, win/loss insights, and competitive scenarios. This person works very closely with AI generated drafts from the field signal datasets; functioning as the human validation, sharpener, and stress-tester against real competitor activity. Every market claim/position must have a source.
• Sales Enablement Partnership — Equip Sales Enablement with rapid-response talk-tracks within hours of a competitor move — AI-drafted from the latest field signal, validated before reaching reps. Provide a queryable interface so Sales Enablement and account execs can pull on-demand intelligence ("what are we hearing about [competitor X] this month?") without waiting on a request cycle.
• Product & Roadmap Input — Partner with Product Leadership to translate AI-synthesized competitive and market patterns into roadmap implications — surfacing competitor GTM moves, commercial approach shifts, and adoption patterns, not just feature deltas.
• Executive Briefings — Deliver Trustly leadership a recurring "so what" synthesis of competitor moves and market dynamics — AI-drafted from the dataset, human-curated into clear, decisive narratives that inform strategy.

• Competitive Intelligence Expert: You have 5+ years of experience in market and competitive intelligence, corporate strategy, or product marketing, ideally within the FinTech, Open Banking, or SaaS sectors.
• AI-Native Data Orchestrator: You are deeply comfortable leveraging AI and Large Language Models (LLMs) to ingest, tag, and synthesize massive volumes of unstructured data —turning raw signals into high-fidelity, traceable insights.
• Rigorous Fact-Checker & Synthesizer: You possess sharp analytical skills and a commitment to "competitive truth". You act as the human stress-tester, ensuring every market claim and asset is validated and grounded in real evidence.
• Cross-Functional Enablement Partner: You know how to translate complex market shifts into actionable strategy. You can easily pivot from equipping sales teams with rapid-response talk-tracks to collaborating with Product Leadership on GTM roadmap implications. 

LOCATION & WORKPLACE
This is a hybrid role based on our New York hub. We look for team members to be at the office 3 times a week.

Applications for this role are accepted on an ongoing basis.

SALARY RANGES IN US-BASED ROLE POSTING

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Recruiters can share more information with applicants about the specific salary range for preferred locations during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only and do not include other perks and benefits.

WHAT WE OFFER

At Trustly, you’ll have the chance to solve meaningful challenges alongside some of the brightest minds in FinTech. Together, we’re shaping the future of payments in an environment that celebrates curiosity, collaboration, and innovation. You'll be challenged and empowered to grow, making a real impact every step of the way.

Our team is as diverse as the global footprint we serve, with colleagues across Silicon Valley, the U.S., Canada, Brazil, Europe, and beyond. At Trustly, we foster a workplace where everyone feels they belong—a place where teamwork thrives, ideas flourish, and we never forget to have fun along the way.

We offer innovative perks and benefits packages that include:

- Flexible paid time off & generous PTO accrual plans

- Comprehensive medical, dental, vision, and other insurances

- FSA & HSA plans for medical and dependent care

- Home office set-up allowance

- Internet stipend

- Retirement plan match for 401k and RRSP

- Gender-neutral paid parental leave, and more!

(The benefits and total compensation packages outlined above are for full-time employees; some exclusions apply for temporary positions.)

At Trustly, we embrace and celebrate diversity of all forms and the value it brings to our employees and customers. We are proud and committed to being an Equal Opportunity Employer and believe an open and inclusive environment enables people to do their best work.  All decisions regarding hiring, advancement, and any other aspects of employment are made solely on the basis of qualifications, merit, and business need.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.