Customer Service Support Representative

Labcorp is seeking an on-site Customer Service Representative to join our team at Raritan, NJ. Work Schedule: Monday-Friday, 8:30AM-5PM. Job Responsibilities Act as a liaison between Labcorp, the customer base and patients. Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet. Speak with customers in a courteous, friendly, and professional manner using protocol procedures. Inquire, clarify, and confirm customer requirements and understanding of the solution. Provide additional customer education and information as needed. Qualify and establish inbound new customers requesting Labcorp's products and services. Work in multiple databases to research complex issues and questions. Notify clients of test results in a timely and accurate manner. Review test forms for accuracy and report any discrepancies. Participate in activities designed to improve customer satisfaction and business performance. Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance. Minimum Qualifications High School Diploma or equivalent. 3 months or more of customer service experience. Preferred Qualifications Associate's degree. 3 months or more of contact center or call center experience. 3 months or more of healthcare industry experience, such as a physician's office or a hospital. Additional Job Standards Bilingual in Spanish. Proficient with Microsoft Office programs. Experience with Salesforce.com and/or Laboratory Information Systems. Possess a high level of professionalism and a strong customer service orientation. Ability to work independently and within a team environment. High level of attention to detail with the ability to prioritize and multitask. Ability to work in a fast paced production environment and meet established turn-around times. Strong communication skills; both written and verbal. Ability to handle the physical requirements of the position. Flexibility to work overtime or other shifts depending on business needs. Benefits Pay range: $18.25-$22/hr. Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan for employees scheduled to work 20 or more hours per week. 401(k) Plan participation for employees scheduled to work less than 20 hours, casual, intern, and temporary employees. All benefits except PTO/FTO for employees on a 7 on/7 off schedule. Equal Opportunity Employer Statement Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. #J-18808-Ljbffr