Inside Sales Account Manager

Brief Description At Sheffield Metals, the Inside Account Manager is more than just an inside sales role. This position plays a key part in our branch success by working in close partnership with the outside sales team, technical department, and management to drive growth and profitability. As an Inside Account Manager, you will act as a trusted resource for both customers and internal stakeholders—responding to inbound inquiries, providing exceptional customer service, and actively supporting business development efforts. You will help execute the Company’s strategic vision of becoming the Brand of Choice by increasing customer retention and attraction through responsiveness, accuracy, and value‑added support. You will earn commission! In This Role, You’ll Also Analyze market data and generate reports to support gross margin and pricing strategies Collaborate with manufacturing teams to ensure seamless production flow and Operational Excellence Manage inbound and outbound workflows related to production, freight, and quality control Support coordination between internal processors and external partners to ensure job completion and customer satisfaction This is a customer‑facing, business‑focused position designed for someone who enjoys problem‑solving, building relationships, and contributing to a high‑performing team. Requirements Respond to customer’s and outside sales requests in “real time” for price quotations, order entry and placement and communicate order status to customer and outside sales Develop and maintain relationships with customers to ensure proper support and provide a positive customer experience to instill confidence and comfort in every transaction Prepare quotes, order entry, resolve queries and manage production on orders utilizing the ERP system Serve as a liaison with outside sales, purchasing and the toll processor to expedite orders and meet delivery dates Plan, organize and coordinate with management to pre‑qualify bids over $3,000 for Project or Contract Management Utilize the Company’s customer relationship management (CRM) system to maintain complete call records and valid customer/account information which supports increased product sales goals Coordinate delivery times with production and Operations Lead in order to achieve customer satisfaction when normal lead times are not adequate Work with vendors to obtain information regarding pricing and specifications to complete and execute on project deliverables Demonstrate an expertise in collaborating with multiple functions, including sales partners, internal business partners, and acts with a sense of urgency on customer feedback Participate in various projects with the Technical Department related to account specific or special product and project opportunities Assist in management of both freight and warranty claims All other duties as assigned Education A high school diploma or GED is required; an undergraduate degree from an accredited college or university with a focus in Business Administration, Finance, Accounting, Economics, Marketing, or related discipline; in the absence of a degree, directly‑related job experience serving in strategic account management and industrial sales role, where a number of years and proven knowledge may offset the degree requirement. Experience & Skills At least one year of prior professional‑level account management and industrial sales with proven experience meeting and exceeding sales goals is preferred A proven track record of building and maintaining effective customer relationships within different organizations to meet or exceed established goals for product sales Demonstrated strong organizational abilities and prior experience utilizing a Customer Relationship Management system for business information tracking Demonstrated ability to work with internal and external customers providing exceptional customer service Requires solid written and verbal communication skills Demonstrated mechanical aptitude Strong analytical, conceptual and planning skills are required. Excellent math skills and overall PC literacy (Microsoft Office) are required. Must be detail oriented, self‑motivated and disciplined with the ability to multi‑task. Works with a continuous improvement mindset. Must successfully complete drug screen, physical and E‑Verify Benefits Team‑Oriented Environment: Experience the power of collaboration and support from colleagues who genuinely care about your success. Work‑Life Balance: Enjoy a real balance between your professional and personal life, ensuring fulfillment both at work and at home. Growth and Development: Embark on a lifelong learning journey with tailored development opportunities and a clear career path. Humble, Hungry, Smart Culture: Embrace our core values of humility, hunger for excellence, and smart decision‑making, creating a culture of respect and innovation. Market‑Competitive Salaries: Receive compensation that recognizes your contributions and reflects our commitment to fair and competitive pay. Comprehensive Benefits: Access a wide range of benefits, including paid time off, affordable health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance. Free Virtual Doctor Visits: Take advantage of our Teledoc service for virtual doctor visits with $0 copay, prioritizing your health and convenience. Tuition Reimbursement: Invest in your future with our tuition reimbursement program, supporting your continued education and personal growth. Core Values Be a Lifelong Learner – routinely acquire new skills and capabilities that bring value Be Humble – lack excessive ego or concerns about status. Emphasize the Team over self Be Hungry – always looking for more, self‑motivated, and diligent. Do more than to just get by, committed Join us at Sheffield and experience the difference of working with a company that puts people first. Together, we'll achieve greatness and shape the future of our industry. EOE/Drug Free Workplace #J-18808-Ljbffr Mazzella