Fraud Engineering Operations Director

Operations Director

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our "Circle of Awesomeness" award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

Operational Execution & Business Rhythm

• Run the day-to-day operations of the Fraud Intelligence Product Line, ensuring consistent execution against plans and commitments
• Own and facilitate the monthly Fraud Business Review, coordinating inputs across Product, Engineering, Finance, and partner teams to provide a clear view of team health, KPIs, operational performance, and financials
• Drive leadership operating rhythms including staff meetings, planning cycles, and quarterly business reviews, ensuring agendas, decisions, and follow-ups are tracked and executed
• Ensure alignment on priorities and commitments across Product, Engineering, and cross-functional partners

Financial & Resource Operations

• Manage operational oversight of a multi-million Product and Engineering portfolio, ensuring spend aligns with plans and business priorities
• Partner with Finance to track budget vs. actuals, forecasts, and variances, driving visibility and accountability
• Lead headcount tracking, hiring progress, and workforce allocation across teams
• Ensure vendor and infrastructure spend is monitored and aligned with delivery needs

Product & Engineering Execution

• Drive execution across Product and Engineering by ensuring clear plans, ownership, and accountability for delivery
• Identify and remove blockers to execution, escalating issues and driving resolution across teams
• Coordinate dependencies across Product, Engineering, Risk, Compliance, GTM, and Support to keep delivery on track
• Support strong working relationships across product and technical leadership to ensure consistent execution

Performance Management & Reporting

• Own tracking and reporting of key metrics across:
• Product delivery and roadmap execution
• Engineering throughput and productivity
• Financial performance and spend
• Build and maintain dashboards and reporting that provide real-time visibility into performance
• Ensure leadership has clear, actionable insights to support decision-making

Responsibilities:

• 12+ years of experience in business operations, program management, or operational leadership in large-scale technology organizations
• Proven track record of driving execution and delivering results across complex, cross-functional environments
• Experience supporting Product and Engineering organizations at scale
• Strong operational rigor with the ability to manage budgets, headcount, and performance tracking
• Experience working closely with senior leaders and enabling effective decision-making and execution
• Ability to create structure, drive accountability, and follow through on commitments
• Strong analytical skills with experience using data to track performance and inform decisions
• Excellent communication skills and ability to operate effectively across teams and levels
• Experience in fraud, risk platforms, financial services, or trust & safety is a plus

This position requires fluent written and oral communication in English. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – "You Earned it"

We're proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements