Director of Project and Business Operations Management (PBOM)

The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all New Yorkers by providing 1.1 billion gallons of high quality drinking water managing wastewater and stormwater and reducing air noise and hazardous materials pollution. DEP is the largest combined municipal water and wastewater utility in the country with nearly 6000 employees. DEPs water supply system is comprised of 19 reservoirs and 3 controlled lakes throughout the systems 2000 square mile watershed that extends 125 miles north and west of the City.

New York City has approximately 140000 catch basins 114000 hydrants 90000 valves 14 gatehouses 3 reservoirs 68 groundwater wells a 100 million gallon underground storage tank and 7000 miles each of both sanitary sewers and water mains. The responsibility of maintaining these vast networks falls under the Department of Environmental Protections Bureau of Water and Sewer Operations (BWSO).

Under the leadership of the Assistant Commissioner of Business Operations Core Services & Digital Transformation of the Bureau of Water & Sewer Operation (BWSO) the PBOM Director oversees Project and Business Operations Management (PBOM) to ensure that programs and projects meet the organizations goals and strategic plan. The Director develops and implements business processes and policies directs project management staff and works with other department leaders to define prioritize and develop projects and programs. The director is also responsible for the overall project management function providing leadership coordination and management of project management processes and functions.

The Office of Project and Business Operations Management was established to oversee priority projects to support the Bureaus mission track strategic initiatives and measure performance for greater progress and accountability. Initiate and direct planning and analyses projects aimed at maintaining and improving operations and planning for various Bureau clients. Supervise complex mapping and analytical projects for use in operations and long-term planning decision making. Direct implementation of Bureau-wide standard operating procedures (SOP) initiatives including determination of plan and procedure changes templates and mechanisms for tracking updating and maintaining the SOPs.

This includes the following sections and groups: Office Business Process Analytics Project Management and Online Permitting.

Under executive direction with latitude to exercise independent judgment and initiative the Director will:

- Deliver analysis and project management support for engineering and operational divisions within BWSO
- Seek and identify opportunities for performance enhancements within the engineering and operational divisions and for end-to-end business support functions that cross both engineering and operations
- Lead/Support directly or via the PBOM team BWSOs multi-division (non-engineering) related analysis and projects
- Lend their expertise to drive impact on multiple and diverse projects
- Advise on critical initiatives to improve efficiency and service delivery for key departmental services
- Manage projects; liaise between departmental leadership and initiative owners to ensure program objectives are achieved
- Critically assess project plans resources milestones key performance indicators (KPIs) and internal governance structure to ensure programs are feasible
- Ensure analysis and project management processes and tools are available and consistently used across divisions to standardize approach. Coach and train initiative owners to develop project plans and any other project management tools and techniques
- Manage and track program processes and outcomes (e.g. KPIs); proactively solve problems and/or escalate program issues to fast-track resolutions; reporting to senior leadership and external stakeholders
- Ensure effective and consistent working practices are in place across all business operation areas for Business Analysis Governance and Quality Assurance
- Ensure for all business operations areas that a library of assets including SOPs and process flows are created maintained and used to identify business improvement opportunities
- Work with department leaders to draw critical links to maximize program impact; develop insights for senior leadership on program progress; orchestrate cross-bureau communication and stakeholder meetings
- Use internal proprietary online tools to track and analyze progress of programs across the delivery system; perform special projects and related duties as assigned

In addition it includes supporting defining and aligning external water and sewer projects maintaining a definitive list of projects in the portfolio and managing the projects from initial intake scoping & analysis through permits and sign-offs.

EXECUTIVE PROGRAM SPECIALIST ( - 13393

Qualifications :

A Baccalaureate degree from an accredited college or university and three years of fulltime satisfactory professional experience related to the projects and policies to be studied in the particular position including eighteen months of experience in a managerial consultative administrative or supervisory capacity.

Additional Information :

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.

Remote Work :

No

Employment Type :

Full-time