Customer Service Representative

CSR At Hennessy Collision Of Atlanta

The CSR at Hennessy Collision of Atlanta contacts all leads from multiple sources to set service appointments and follows up with customers to ensure an excellent customer experience. This role plays a large role in ensuring a smooth and excellent customer service experience with our service department.

What you'll do:

• Manage a high volume of customer inquiries by phone, email, text and chat.
• Respond to Internet Lead Service Requests.
• Ensure quality customer service through professionalism and timely responses.
• Serve as liaison between customers and the service department.
• Assist in generating daily reports and logs as requested by management.
• Maintain a current knowledge of coupons, direct mail pieces and all service advertising sent out by the manufacturer.
• Follow up with "No Show" Customers.
• Confirm daily appointments.
• Follow up with all service customers to ensure they are happy with their service experience.
• Meet daily guidelines given in regards to set appointments, shows, and outbound calls.
• Contact customer based on current marketing incentives and recommended services for vehicles.
• All other duties as assigned.

Hennessy is proud to serve our community with a set of core values which guide our daily decisions and actions. They are:

• Accountability We take ownership of our words, actions, results, and commitments.
• Teamwork We are better when we work together.
• Kindness We show compassion and care for others.
• Grit We have the heart and determination to see it through.
• Integrity We are trustworthy, honest, and do what's right.
• Curiosity We ask questions to seek understanding.

Requirements

• Maintain a valid Georgia driver's license with an acceptable driving record
• Submit to a background and drug screen
• Ability to build rapport with clients with a friendly but professional demeanor
• Excellent phone, organization, written and oral skills
• Proficient with Microsoft Word, Excel and outlook
• Motivated and a positive attitude
• Call Center Experience preferred
• Dealership Experience preferred

We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN & passing drug test at a certified testing facility). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.