Production Technician Supervisor - 1st Shift - Travel

Production Technician Supervisor - 1st Shift - TravelLogistics at full potential. At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of. 1st Shift, Monday - Friday, 8:00am - 5:00pm At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. As the Production Technician Supervisor you will be responsible for supervising personnel, researching data, providing recommendations and working directly with customers to provide support and resolve issues. If you're ready to take your career to the next level, we have an opportunity for you to grow with GXO. Pay, benefits and more. We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.What you'll do on a typical day:Act as the first line of communication with customers and warehouse sites; advise customers of service failures and coordinate resolutionsAudit daily order processes; ensure all orders are sent to each siteMonitor and report all errors for performance trackingWork creatively with the Inventory Control team, Transportation department and warehouse sites on service resolutionsOversee service provider performance and engage providers for service improvementCommunicate order changes with warehouses and coordinate shipment schedulesMaintain all department ISO compliance documents and train all personnel within the department to the required standards, including the Director and Manager of the departmentTravel Requirements: Ability to travel up to 75% of the time. Must possess a REAL ID-compliant driver's license or passport to comply with federal travel regulations. Familiarity and ability to comply with TSA security procedures. Ability to travel domestically via road, rail and air as required for the role and pursuant to Company travel and expense requirements.What you need to succeed at GXO: At a minimum, you'll need:2 years of relevant work experienceExperience with Microsoft Office and Windows applications; ability to create complex formulas in ExcelIt'd be great if you also have:Associate degree in Transportation or Business2 years of experience in customer service, distribution or logistics in a manufacturing environment2 years of experience in transportation and operationsAvailability to work extended hours as needed, which may include early mornings, evenings and weekendsCapacity to quickly learn and achieve proficiency in new software applicationsExcellent verbal and written communication skills; ability to present clean, organized and thorough information and data appropriate for intended audienceEffective organizational and leadership skills; able to use a variety of interpersonal styles and communication methods to effectively adapt to new work structures, processes or culturesAbility to perform complex analyses of data, processes, policies, procedures and/or systems; experience producing unambiguous, comprehensive and accurate interpretationsWe engineer faster, smarter, leaner supply chains. GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. We are proud to be an Equal Opportunity employer including Disabled/Veterans. GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.