Account Manager

Full-time

Description

At Cooperative Systems, client relationships are our top priority. We are looking for a dedicated and personable account manager to maintain client accounts and serve as our main point of contact. The ideal candidate will have a passion for helping others and a drive for providing excellent customer service. 

• Develop and maintain existing client account relationships and overall customer satisfaction. 
• Generate proposals and quotations for solutions and services within Cooperative Systems’ approved technology standards. Follow up as appropriate. 
• Prepare for & carry out Strategic Business Review meetings with existing clients on a quarterly basis.
• Ensure effective and speedy resolution of support incidents. 
• Performs customer analysis to identify products or solutions to benefit the customer’s business, as well as ensure target gross margins are being delivered. 
• Triage of emergency/escalated customer inquiries when necessary. 
• Work with Customer Service Coordinator & Service Delivery Teams as necessary to provide coordination and communication between Client and Cooperative Systems 
• Provide ideas/insights as to new processes & procedures that could benefit the company or customer. 
• Exhibit personal qualities of Cooperative Systems’ core values (Personable, accountable, adaptable, dedicated to success)
• Meet (at a minimum) company Service Level Agreements. 
• Perform other duties as assigned

Requirements

Skills & Qualifications:

• Pleasant and outgoing personality 
• Professional demeanor 
• Ability to quickly analyze a situation and follow a systematic approach to problem resolution. 
• Ability to manage time and multiple tasks/priorities. 

Education & Experience:

• 1-3 years in Customer Service, Business Development, or other relevant or related field preferably within the IT Industry 
• Proven track record of meeting or exceeding quotas and receiving positive customer service feedback. 
• Excellent computer skills that include a working knowledge of relevant Microsoft products. 
• Bachelor's Degree Preferred in appropriate field of study or equivalent work experience