Vice President OF Operations

Vice President of Support About the Company World-leading provider of an AI-powered cognitive patient care assistant Industry Hospital & Health Care Type Privately Held, VC-backed Founded 2016 Employees 51-200 Funding $76-$100 million Categories Computer Programming Software Professional Services Computers Analytics Health Care Information Technology Machine Learning About the Role The Company is seeking a Vice President of Support to lead the transformation and expansion of its customer support function. This senior leader will be responsible for defining and implementing a world-class support strategy that encompasses both hardware and software ecosystems. The role involves not only resolving customer issues but also proactively identifying and mitigating potential problems, driving the integration of AI and automation into support workflows, and scaling operations to meet the demands of new and complex environments. The successful candidate will be a strategic voice at the leadership table, using data to drive change and ensure that the customer experience is at the forefront of the company's operations. Candidate Requirements Candidates for the Vice President of Support role at the company must have a minimum of 10 years' experience in customer service, contact centre operations, product support operations, or a related function, with at least 5 years in a senior leadership position. Essential qualifications include a proven track record in building and leading support at a world-class company, experience in contact centre operations, and a strong background in implementing AI and automation. The role requires a leader with strong strategic instincts, the ability to drive transformation, and a focus on operational excellence. Experience in a start-up environment and a consumer-centric background are desirable. The company is committed to providing a diverse and inclusive work environment and encourages all qualified candidates to apply. Hiring Manager Hiring Manager Title COO Functions Operations #J-18808-Ljbffr