In-Shop Level 2 Copier Technician Dedicated to Servicing and Maintaining Diverse Office Equipment

In-Shop Level 2 Service Technician

Knight Office is an independent technology dealer representing some of the best names in imaging, workflow, and IT. Our mission is to help our customers reach their goals by providing client-focused technology solutions supported by a culture of service excellence and a commitment to doing the right thing. Our Service and Logistics Team in Corpus Christi is seeking an In-Shop Level 2 Service Technician who is dedicated to maintaining existing devices and setting up new office equipment, to include copiers, printers, whiteboards, and scanners. Experience with Ricoh, Canon, HP, and Brother is preferred. This position requires a strong technical background, excellent problem-solving skills, and the ability to deliver legendary customer service.

The ideal candidate is a problem-solver who enjoys working with technology and tackling technical challenges. From rebuilding copiers and printers to configuring advanced equipment, you bring strong troubleshooting skills, attention to detail, and a passion for delivering exceptional customer service.

When you join the Knight team, you will enjoy:

• Leadership that promotes a balanced life which prioritizes faith, family, health, and work.
• A culture driven by our core values focused on honesty, integrity, giving back to the community, and enjoying what you do!
• A fast-paced growth industry focused on office technology.
• Access to local leadership.
• Volunteer Paid Time Off to give back to charitable and community organizations that matter to you.
• Opportunities for professional growth and development.
• Friendly and inclusive work environment that values teamwork, feedback, and collaboration.

A complete benefit package that includes:

• Medical
• Dental
• Vision
• Life Insurance
• Accidental death and disability insurance
• Short- and long-term disability insurance
• 401K (with company match)

Requirements

What You'll do:

• Prepare and configure new, demo, and advanced equipment, including firmware updates, testing, and quality assurance checks.
• Diagnose, repair, rebuild, and refurbish copiers, printers, scanners, whiteboards, and other office equipment.
• Perform in-shop service repairs and component rebuilds, including drum units, fuser units, and other repairable assemblies.
• Set up and support advanced devices, including wide-format printers, production equipment, Canon products, Fiery controllers, thermal scan units, and scanners.
• Manage equipment staging, loaner fleet readiness, parts utilization, and warehouse organization.
• Execute hard drive data security processes, including data cleansing, drive removal, and disposal procedures.
• Maintain clean, organized staging and work areas to support operational efficiency.
• Assist field service technicians as needed, including delivering equipment, and contribute to a culture of outstanding customer service.

Job Overview

Demonstrates technical expertise:

• Performs a full range of service diagnostics and repair. Procedures include diagnostics, installation, removal, and retrofits on assigned equipment.
• Performs Basic Connected installations, sets up IP addresses, downloads printer drivers and provides customer training on printing functions.
• Demonstrates required digital competencies associated with assigned products and level assignment.
• Completes technical training on new equipment as assigned.

Customer Service:

• Interacts with internal customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.
• Provides technical assistance to less experienced technicians.
• Exhibits professional appearance and demeanor at all times.
• Maintains productive, professional relationships with all company personnel.
• Is a positive and contributing team member.

Qualifications:

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Requires journeyman level technical knowledge typically gained through completion of technical school and 2+ years of related experience.
• Reasonable accommodation may be made for qualifying individuals with disabilities.

Apply today! Step 1: Apply to the position by submitting your resume, cover letter, and any relevant work examples demonstrating your expertise to Knight Office Solutions' Careers Page or via a job board.

Step 2: After you apply, we invite you to participate in a Culture Index Survey. This is 2-question survey helps us to apply your work-related needs to our position requirements, and it is also used to assist us in the development of our employees. The survey takes approximately 8 10 minutes to complete.

Knight Office Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.