Front Desk Coordinator

Description

Job title: Front Desk Coordinator Location: ECPC Integrative Pain & Spine - 3315 Springbank Lane, Suite 202, Charlotte, NC 28226 (Training site only) AND 2325 W. Arbors Drive, Suite 102, Charlotte, NC (permanent work location) Status: Full-Time, Non-Exempt Department: ECPC Pain Clinics - Administrative Reports to: Drs. Ankur Manvar
Job Supervisory Responsibilities: None Job Summary: The Front Desk Receptionist is the first person to acknowledge and greet the patient upon their entrance to the clinic, so a professional and friendly attitude is essential for this role. The receptionist will complete various duties throughout the front desk area that includes but is not limited to answering phone calls, checking in patients, verifying insurance, and processing payments. The Front Desk Receptionist will: Duties/Responsibilities:

• Answer all incoming calls professionally and with a courteous and friendly attitude; assesses callers needs and directs to appropriate personnel.
• Pages clinic personnel as appropriate, and obtains and communicates messages in an accurate and timely manner.
• Check the patients in and out.
• Verify insurance and patient financial responsibility.
• Obtain authorizations for procedures as needed.
• Schedule new patients and return appointments in the computer system in accordance with physician and/or office guidelines. Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
• Utilize eClinicalWorks Electronic Medical Record (EMR) system to obtain or document patient information.
• Obtain and enter all authorization and correspondence relating to referrals in patients charts and computers.
• Schedule outpatient appointments/testing and hospital admissions upon request.
• Collect co-pays or other payments at time of visit.
• Provide patients with accurate and legible appointment cards. Document no shows in patient's chart for missed visits.
• Reschedule any missed appointments and conducts follow-up with patients who may have missed their appointment.
• Abide by patient confidentiality regulations to protect the patient and clinic/practice and adheres to HIPAA regulations.
• Prepare correspondence, memos, forms, and other typing as requested by the supervisor.
• Maintain composure when dealing with difficult situations.

• Perform other duties as assigned.

Education and Experience:

• High school diploma.
• Two years’ medical front desk receptionist experience required.
• Knowledge of medical terminology and insurance verification.
• Knowledge of prior authorizations and referral management is preferred.
• Proficient with EMR.

Required Skills/Abilities:

• Ability to communicate and collaborate effectively with staff, physicians, and external customers.
• Strong ability to multi-task and move from one project to another.
• Works to resolve problems or determines an appropriate course of action in a timely manner.
• Strong time management, follow-through, and organizational skills.

Work Environment/Physical Requirements:

• Work performed in an office environment.
• Involves frequent contact with patients, physicians, and medical office staff.
• Work may be stressful at times.
• Interaction with others is frequent and often disruptive.
• Requires long periods of standing and walking.
• Physical activity can be irregular and fast-paced regularly.
• Must possess sufficient eye-hand coordination/manual dexterity to operate medical and office equipment.
• Required normal range of hearing and eyesight to record, prepare, and communicate appropriate reports and evaluations.
• Must be able to lift 50 pounds with no assistance.

ECAA is an equal opportunity employer and does not discriminate against any applicant or employee on the basis of age, race, color, religion, sex, national origin, genetic information, disability, or other legally protected status. This policy extends to all terms, conditions, and privileges of employment, as well as the use of the Company's facilities and participation in all activities sponsored by the Company.