LTT Product Support General Manager

Job Description

Job Description

Linder Turf & Tractor is committed to putting our customers first. Our parent company has been selling and servicing equipment since 1953. In 2018, we began our turf and tractor division, and since then, we've grown to 7 Kubota/Deutz Fahr branches in 3 states.

Job Title: General Manager, LTT Product Support

Reports To: Executive Vice President

Job Summary:

In conjunction with LTT Operations Managers, manage branch Product Support activities to ensure consistent, profitable Parts and Service operations and provide customers with excellent service across all aspects of Parts and Service. Collaborate with LTT Sales Managers on sales-related issues to reach solutions that support the branch's success. This position is based at the Moultrie branch but will be responsible for ALL LTT locations in Florida, Georgia and North Carolina.

Responsibilities:

• Manage profit and loss for LTT branches, Parts and Service departments.

• Maintain and develop annual KPI programs for Operations Managers and Department Managers.

• Communicate daily with LTT Sales Managers and LTT Equipment Managers to resolve any outstanding internal issues

• Work with Corporate Parts and Service leadership as well as LTT branch Parts and Service leadership to develop and manage annual Parts sales goals, maximizing profitability for Parts and Service.

• Maximize use of corporate inventory investment.

• Meet market expectations for delivery and product or services.

• In conjunction with Corporate Parts and Service leadership, develop and manage LTT branches' Product Support expense budgets and monthly forecasts.

• Coordinate the preparation of branch monthly reports with LTT Operations Managers.

• Monitor LTT Product Support operations, including product support of new and used equipment, parts, and value-added services in each LTT branch’s territory.

• Interface with LTT Operations Managers to ensure customers receive timely and professional communication to customers on the status of shop and field service repair work in process, ensuring customers receive daily updates on the status of their machine(s).

• Monitor LTT branches to ensure inventory levels, parts turns, and availability are in compliance with corporate policies and guidelines.

• Responsible for oversight and appearance of LTT branches' facilities and yards.

• Manage local market analyses in coordination with Corporate leadership, including market.

drivers and competition, to facilitate the stocking, ordering, and planning of OEM parts.

• In conjunction with LTT Operations Managers, develop, review, and negotiate all Product Support commitments and performance agreements before the sale for accuracy, capability, consistency, and post-sale performance with the appropriate Corporate Parts and Service leadership.

• Assure that commitments from the OEM and related vendors are obtained on a timely basis by branch or Corporate functions to adequately define the scope of responsibilities, potential risk exposure, and programs to successfully manage contract performance and dispute resolution.

• Communicate with LTT Operations Managers to ensure efficient warranty claim processing administration, maximized warranty recovery from OEM and related vendor expenses, and effective WIP closeouts to ensure completeness and finality on a timely basis.

• Monitor the sale of service maintenance contracts, labor agreements, and other value-added activities to increase sales of services.

• Review and measure branch employee and facility safety programs to ensure compliance with applicable local, state, and U.S. Federal codes.

• Ensure that Safety and related programs are effectively communicated to all LTT branch employees on a regular basis.

• Regularly and effectively communicate with LTT Product Support managers.

• Interface with LTT Operations Managers to ensure adequate and ongoing training of all branch personnel for the required skills to carry out the business strategy.

• Ensure the annual performance reviews/assessments and yearly goal setting are conducted for every employee.

• Participate in regional industry-related organizations.

• Perform additional duties as required to achieve company goals and increase overall company profitability.

Education/Experience/Skills:

• Associate degree or ten years’ experience in the construction equipment industry.

• Strong organizational, leadership, and management skills.

• Ability to work with customers, motivate employees, and work with internal departments to achieve desired results.

• Knowledge of Kubota products.

• Basic understanding of business operations, including Accounting, Credit, Product Support, and Sales functions.

• Ability to read and comprehend instructions, correspondence, and memos.

• Speak and write clearly and informatively.

• Able to prioritize and plan work activities.

• Ability to effectively present information in one-on-one and small group situations to customers and employees.

• Works well with other employees, customers, and vendors.

• Ability to communicate clearly and work directly with manufacturers.

• Knowledge of database software, manufacturing software, and order processing systems.

Work Environment:

• Occasionally exposed to moving mechanical parts and toxic or caustic chemicals.

• Occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles, and outside weather conditions.

• Occasionally exposed to extreme heat; risk of electrical shock and vibration.

• Noise level in the work environment is usually moderate.

Linder Turf and Tractor is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.