Assistant Manager Marketing

Job Description

As an Assistant Marketing Manager , you will handle and advise the activities of the LM team's, in support of the Marketing Manager, to acquire maximum production and efficiencies. This position is expected to spend a majority of the time in the field supporting the marketing locations and Team Members. Besides supporting the field, time will be spent conducting administrative work in the office as advised by the Manager/Director.

• Leads the team to support overall department processes and procedures. Held accountable to implement all departmental and Company guidelines and policies
• Recruits and interviews potential new Team Members, along with participates in new hire training and mentoring
• Proactively seeks and schedules ongoing workshops and training sessions (both group and 1:1 in the field) to support maximum production, team building and culture
• Interacts with Sales Managers and ensures all Marketing needs are met with tours at the sales gallery
• Participates and leads in department meetings, training sessions, and other meetings required
• Develops/coaches individual Team Members, in an ongoing process, to ensure their dedication and understanding of the sales process to generate maximum efficiencies
• Coordinates and leads monthly trainings for Marketing Team Members who are underperforming in making their numbers in previous month(s)
• Regularly informs Manager of any relevant information in regards business needs and/or Team Members
• Implements and maintains tools used to improve productivity for Team Members
• Partners with Marketing Manager to ensure accurate documentation of all Team Member issues within Marketing and provide coaching and performance documentation to Team Members for performance standards, including performance reviews
• Responds to Team Members inquiries regarding payroll, NQ's, coding, spiffs
• Creates and develops a motivated Team environment
• Handles Employee Relations matters appropriately and seeks counsel from leadership/Human Resources when needed
• Ensures staffing is at optimum levels based on departmental requirements
• Effectively manages schedule and PTO requests to achieve department requirements
• Ensures timely processing of schedule for team on weekly basis.
• Verifies Policies/Procedures and Training Manuals are updated as directed by Manager/Director.
• Meets and achieves monthly, quarterly, and yearly goals for: tour flow, volume, penetration, VPG, and package sales.
• Assists in resolving customer relations issues pertaining to Marketing at the sales galleries or post tour
• Ensures all locations have current promotions and materials including gift lists, invitations, and promotional items
• Ability to cover shifts for absent Team Members including interacting with guests, booking of tours and selling of packages.
• Regularly monitors marketing rep's presentations and all customer interactions
• Ensures that staffing at all locations are at optimum levels based on production and departmental requirements. Ensures coverage at all locations in event of call outs/shift changes
• Anticipates challenges and proactively problem solves with Management to mitigate effects on production
• Adheres to the HILTON Values, while also holding Marketing Team Members accountable to them as well
• Carry out all other reasonable requests by Management of which one is capable of performing.
• Must be available to work Saturdays, Sundays, evenings, all holidays and any other days/ hours as required per business needs.

What will it be like to be a Team Member.....

At the core of our company's success are our Team Members! We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and outstanding travel benefits.

Don't wait! Apply today.

Qualifications

What are we looking for....

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth.

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• High School Diploma/GED
• At least 3 years of branded timeshare Marketing experience
• At least 2 years of supervisory/managerial experience
• Strong ability to recruit, train and motivate Marketing professionals
• Must have proven track record of success in field Marketing
• Must be flexible and able to work a variable schedule, including evenings, weekends, and holidays based on call center needs
• Proficient in Microsoft Office

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.