Call Center Agent

Clinic WP 1701 E South Blvd Suite 300 Rochester, MI 48307, USA Clinic WP 1701 E South Blvd Suite 300 Rochester, MI 48307, USA Schedule: Mon-Friday, no nights or weekends Shift: General 8/hr shift (Shift times will vary with department schedules) Pinnacle GI Partners values the satisfaction of our employees as the cornerstone of our success. We are actively seeking Call Center Receptionists for our Rochester Hills, MI office. The Call Center Agent will handle incoming calls, directing them to the appropriate department. The role entails scheduling various procedures efficiently, optimizing resource use, and preventing scheduling conflicts. This position also acts as a bridge between physician offices and other departments within the practice. We are looking for candidates with exceptional customer service skills and or experience in a medical office environment. We are dedicated to training the right individuals who are keen to embark on a new career path. Responsibilities: Responsible for answering phone, scheduling procedures and office visits, informing patients regarding required preps Taking messages, screening and forwarding calls Checking insurance carriers to ensure practice participation in plan Entering new insurance information, as needed Updating / correcting spelling of names, birth dates, etc. to ensure data integrity Operates variety of standard office equipment such as computer, copier and fax machine Maintains confidentiality at all times Keeps manager updated when unusual situations arise while scheduling patients Make copies of all paperwork necessary to complete job duties for self and the scheduling department Communicates with physicians re: their preferences when scheduling patients Sets priorities and demonstrates good judgment while adapting to daily schedule changes and physician requests Works independently and efficiently under pressure with multiple interruptions and with a high degree of accuracy Performs other duties as directed by management Qualifications: High School diploma or equivalent required Basic knowledge of medical terminology Knowledge of and/or experience in a private medical office Must successfully pass a background check and a drug screening Ability to communicate effectively on the telephone and in writing Ability to work independently and as a team member Able to demonstrate accuracy and efficiency Ability to read and comprehend patient medical charts, medical terminology, prescription medications and physician messages Strong computer skills and interpretation of EMR systems a plus Previous scheduling experience, preferred What we offer: A professional work environment where you can learn, enhance your skills and grow into new opportunities. Competitive pay rates Paid time off Paid holidays with bonus paid floating holidays Medical, Dental, Vision, Life & Disability benefits 401k retirement plan with company match We are a proud Equal Employment Opportunity Employer. PinnacleGI Partners participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. To learn more about our Providers and our company please visit About Us Pinnacle GI Partners is a family of gastroenterology practices. We strive to differentiate our practices with an excellent patient experience, bringing together a remarkable network of skilled physicians with top-notch equipment, facilities, and opportunities to collaborate as professionals. Qualifications Skills Behaviors Motivations Education Required High School or better. Experience Required 1 year: Medical Terminology Preferred Knowledge of and/or experience in a private medical office setting preferred Licenses & Certifications Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Troy Gastroenterology P.C