General Manager - Charlotte

Job Description

Job Description

Job Title : General Manager

Reporting to : VP of Operations

ABOUT SLOOMOO

Sloomoo celebrates joy through an interactive experiential world, focused on slime, hands-on play, and all things #satisfying. Sloomoo launched in October of 2019 with an immersive 12,000 square-foot experience in Soho, NYC, where hand-crafted, artisanal slime (dozens of textures and the most delicious scents), soothing ASMR, and wondrous delights (you can slingshot slime, walk on slime, design your own slime, and more) converge with glossy, contemporary design.

Sloomoo’s universe has expanded - there are now a total of 6 Institutes (NYC, LA, Houston, Chicago, Atlanta, Charlotte) and 2 MiniMoos (Boston, Philadelphia) with more to come.

MiniMoos are smaller than the Institutes but packed with as much color, surprise, and play.

The brand has been featured in People Magazine, Vogue, the Today Show, the Kelly Clarkson Show, the Tamron Hall Show, Forbes, INC, and more.

The mission: Deliver joy, whether you’re a kid or kid-at-heart.

Position Summary

We are seeking an energetic, strategic, and hands-on General Manager to lead the launch and daily operations of our new location. Leading a staff of 40+ on a daily basis to deliver an exceptional experience for our guests and at the same time you will be manufacturing thousands of tons of slime every year. You will lead the daily operation and management of Sloomoo Inc, creating an inclusive culture and a warm welcome for our guests, volunteers, and staff.

The General Manager will be confident in managing people, projects and budgets, and will know when to delegate and when to take ownership. They will bring a positive and empowering attitude to the team, and their motivating approach will ensure delivery to a high standard across the site. They will be able to work with a range of different stakeholders and demonstrate flexibility and a proactive and diplomatic approach to problem-solving. The General Manager will take the lead on the planning and delivery of work streams, ensuring that the VP of Operations is kept informed and involved in key decision making.

You will be key to upholding Sloomoo’s values :

1. Joy – Joy is our DNA. We spark wonder, play, and creativity in everything we do.

2. Accountability – We own it. Every action, every result—our name is on it.

3. Collaboration – Joy happens when we create together. We rise as one team.

4. Innovation – We push limits, dream big, and turn bold ideas into reality.

5. Inclusivity – Everyone belongs. Every voice matters.

6. Resilience – We pivot, solve, and grow stronger through every challenge.

7. Excellence – Good isn’t enough. We obsess over the details that make greatness.

Responsibilities:

• Full P&L responsibility.
• Develop and manage multi-million-dollar budget, forecast and profitability.
• Manage floor manager, production, retail store manager, and staff.
• Manage procurement and inventory.
• Develop Standard Operating Procedures.
• Ensure staff are following all Standard Operating Procedures.
• Maintain brand integrity throughout the experience.
• Operate multi-million-dollar retail store, develop planograms, manage promotions, signage, product placement, etc.
• Provide leadership and line management to the Sloomoo Inc. team, ensuring that resourcing is planned for new developments, and staffing is managed across the site.
• Support all operational departments to regularly review their working practices and seek improvements to reduce the likelihood of accidents.
• Maximize guest admissions income from the forecast and work with the senior management team, setting future forecasts and budgets.
• Control Labor spend to ensure we are hitting and exceeding targets.
• Provide a world class guest experience as evidenced by positive survey results.
• Provide an engaging and rewarding workplace for all employees with a competitive retention rate and proven promotion.
• Meet (and exceed) projected guest count and projections.
• Creation and implementation of improvements for guest satisfaction, employee experience and revenue growth.
• Data Driven - use data to drive your decision making for sales and production.
• Complete accident/incident report with documented follow through and resolution for each accident/incident within 24 hours of the incident.
• Other responsibilities as assigned.

Qualifications:

• Preferred bachelor’s degree in hospitality, business administration, or related field.
• Experience in operational management within a guest-facing operation.
• Budgetary and line management experience (essential).
• Ability to prioritize the needs of the different departments.
• Excellent time management and organizational skills.
• Excellent communication skills and a friendly and approachable manner with staff from across the organization, ensuring good working relationships.
• Ability to build and maintain strong relationships with key consultants and contractors.
• Ability to engage with colleagues in a diplomatic manner.
• Energetic, perceptive, confident problem solver with a good sense of humor.
• Minimum age: 18 years.

Inclusivity Commitment:

Sloomoo Inc. is a company that respects and welcomes the uniqueness of each employee and offers everyone the means to find their place and thrive. We are committed to equal employment opportunities, career development opportunities and promoting initiatives aimed at creating a culture that is meaningful, innovative and successful. Sloomoo Inc. does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, status as a protected veteran, status as an individual with neurodiversity or a disability or other applicable legally protected characteristics.