General Manager - Charlotte, NC

Job Description

Job Description

Overview

Are you a talented leader with a caring heart? Are you looking for a career that is FUN, FULFILLING and REWARDING? If you have managerial experience, love kids and love the water, join our management team at one of our award-winning swim schools.

We are seeking a General Manager who will enjoy FULL and ACTIVE days, spent working both in and out of the pool, constantly interacting with children, families, and coworkers. Aquatic experience isn't necessary since we provide comprehensive training. This is an opportunity to love your job where you will be creating exceptional experiences for kids, customers and employees.

Charlotte Swim Academy’s investment in your career growth includes active participation in a formal professional development program. During your first year of employment, you will attend weekly meetings with key business leaders at your location centered around employee management and development, business growth and more!

Charlotte Swim Academy, a proud partner brand of Emler Swim and Gym, is an industry leader, and our employees are supported with great benefits. Our employer awards include Top 100 Places to Work, and Best Places to Work (year after year)!

Is this you?

• You thrive in an active role, spending each day both in and out of the pool, fully engaged with customers and coworkers.

• You have a passion for inspiring and developing strong teams.

• You enjoy fast-track industry training to hone your skills for executing and managing school activities and responsibilities.

• You're a creative team player who likes to work hard and have fun.

• You love kids!

Responsibilities

Responsibilities Include:

• Hiring, coaching, leading and inspiring a team - both in aquatics and customer service.

• Drive exceptional customer experiences and satisfaction! Lead by example, working front-line shifts and through team enhancement and development.

• Calmly, positively and proactively respond to challenges.

• Maintain a clean and safe facility.

• Master our teaching curriculum and customer service practices.

• Create a caring, fun, friendly and effective work environment!

• Create and manage schedules and lead regular team meetings

• Manage employee engagement and retention.

• Develop your operations team to be industry leaders.

• Directly manage key performance indicators to ensure the location is operating efficiently and effectively.

• Manage and operate a profitable business.

Qualifications

Requirements:

• Undergraduate College degree (5 years of relevant leadership/work experience may be considered)

• 2-3 years of management experience (supervising a department/division/site/team)

• Proven success in leading, motivating, and empowering a team

• A genuine love for teaching children

• Ability to recognize problems and resolve them on the spot

• Excellent customer service skills - it must be natural for you to want to say "yes!"

• Ability to set goals, create plans and convert plans into action