Account Manager

About the Opportunity The Account Manager is responsible for complete ownership of the client experience. They are always focused on delivering client satisfaction while maintaining positivity and professionalism under pressure. This role can require long hours and weekend work during peak season. This individual must have a deep understanding of all travel services offered and be able to effectively negotiate and communicate with clients, vendors, sales, and operations alike, ensuring timely, accurate updates are provided in a competitive market. They must be highly organized, detail-oriented, and able to multi-task in order to meet deadlines in a fast-paced environment, fulfill customer satisfaction and drive optimal results. Additional traits include teamwork and enthusiastic participation in the organization’s culture. Key Responsibilities Client Communications Uphold the organization’s promise of white glove service while going the extra mile for customer satisfaction. Communicate at a high level regarding all services and present options. Positive communications and problem solving with clients and the team. Obsessive about accuracy and details of the trip, from itinerary through delivery. Maintain client relationships, projects, and deadlines, and assist in any conflict resolution. Develop a trusted relationship with key accounts. Be adaptable and flexible to constantly changing requirements dictated by client-driven or other factors. Operational Proficiency Understand all forms of service requests for Air, Housing, and Ground Travel. Review all final options prior to sending to the client, by or before the deadline date, ensuring all options address client priorities, all details are accurate, and provide appropriate guidance. Resolve any issues that may derail meeting itinerary delivery dates. Have hotel brand-specific knowledge and be able to recommend appropriate properties. Work with management to achieve market goals, ensure workload is distributed properly, and receive assistance as needed. Deliver white glove service and go above and beyond for client satisfaction. Required Qualifications 3-5 years of professional experience in a client-serving role Passion for building relationships and being part of a collaborative team Strong written and verbal communication skills Excellent problem-solving and conflict-resolution abilities. Ability to work under pressure and manage multiple priorities. Bachelor’s degree required Preferred Qualifications Experience in travel, logistics, GDS Sabre, or hospitality industry a plus Familiarity with Salesforce or other major CRM platforms a plus Benefits Paid Time Off Health, Vision, Dental, and Life Insurance plans Retirement Plan (401k) Training & Development Opportunities Schedule Full-time, Monday to Friday On Call as necessary This position is fully remote. Candidates must be located in one of the following states below, and legally authorized to work. No sponsorships available for this position. AZ, CA, CO, CT, FL, GA, KY, MD, MA, MI, MN, MS, MO, NH, NJ, NY, NC, OH, PA, SC, TN, TX, UT, VA The hiring company is an equal opportunity employer committed to building a diverse and inclusive team.