Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Salary Plus Commission
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Signing bonus
• Training & development

ABOUT OUR AGENCY:
Ryan has been with State Farm since 1997 and opened his agency in 2007. With offices serving both New Jersey and Pennsylvania, our 8-person team focuses on building relationships, empowering our community, and creating real growth opportunities for our staff.

We offer incentives and promotions throughout the year, commissions for referrals, and a performance-based raise after just three months. Whether you come from a sales background or something totally different—like customer service or even delivery driving—what matters most to us is your motivation, work ethic, and desire to help people.

Our office culture is professional, supportive, and down-to-earth. We’re deeply involved in the local community and take pride in offering a workplace where team members feel valued, challenged, and excited to grow.

If you’re driven, people-focused, and ready to be part of a team that invests in your future, we’d love to hear from you.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Ryan Salonia - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Spanish preferred
• Must be sales minded. 
• NJ/PA border applicants preferred. Candidate should be within a 30 minute commute to agent's office in Howell, NJ to be considered for a hybrid role. 
• Candidate will be working to gain successful relationships with new leads in the PA/NJ area. 

Our agency has a proven track record of success and is proud to be recognized as one of the top-performing offices in the country. As a Golden Triangle agent, our leadership has consistently demonstrated excellence, qualifying for the Senior Vice President’s Club whenever available and earning Chairman’s Circle honors 15 out of 16 years—including the last 13 years in a row. Our achievements include ranking 53rd in Life companywide in 2019, qualifying for MDRT in 2021 and 2023, and reaching Ambassador Travel Level 3 for nine consecutive years, with Exotic level recognition in 2019, 2021, 2022, 2023, and again in 2024.

We are also proud recipients of the Presidents Club for both Multi-Line and Life in 2023, and 2024 accolades include Exotic Travel, MDRT, Presidents Club (Life), Chairman’s Circle, and Small Business Premier. With ongoing recognition through the Small Business Roundtable (2021–2023) and a commitment to leadership and development through Elite Mindset Consulting, LLC, our agency is always striving to grow and improve. We believe that continued success starts with adding strong, motivated, and growth-minded team members—like you.

Flexible work from home options available.