Director, Client Strategy- Beauty & Wellness

Director, Client Strategy- Beauty & Wellness

Join ShopMy – Powering the Future of Digital Marketing

ShopMy is transforming e-commerce by building the infrastructure for human-led curation at scale. We help brands run performance-driven creator programs while enabling top creators to monetize their influence and partner directly with the brands they love—driving discovery through trusted tastemakers and authentic recommendations. ShopMy recently became a unicorn, raising at a $1.5B valuation with backing from Bessemer Venture Partners, Avenir Growth Capital, and Bain Capital Ventures. At ShopMy, you're building the future of human-led commerce for the world's best brands, tastemakers, and shoppers. You move fast and see immediate impact in your work, alongside accomplished teammates who are driven by helping find the world's best things. If you're excited to help shape the future of curated commerce at the intersection of technology, culture, and taste, we'd love to meet you.

About The Role…

As a Director on the Client Strategy team at ShopMy, you will lead a high-performing pod of Client Strategy Associates and Managers dedicated to ensuring the success and growth of our brand clients. You will set the strategic direction for your pod, directly own a subset of key accounts, and serve as a senior voice both externally with brand executives and internally with cross-functional and C-level leadership. Your role is critical in driving retention, growth, and platform adoption — while actively developing your team, shaping cross-departmental initiatives, and helping define the future of ShopMy through thoughtful leadership and product feedback.

Your Impact To The Role:

• Oversee and champion your pod — partnering with your team to set clear priorities, allocate effort effectively, and directly manage a subset of strategic Brand accounts
• Drive pod performance against retention and growth KPIs to achieve meaningful business outcomes
• Actively coach and develop your team — providing frequent feedback, engineering growth opportunities, owning onboarding, and cultivating top-tier talent
• Serve as the senior contact and strategic partner for executive client conversations, upsells, and escalations
• Bring deep fluency in industry trends and competitive landscape to elevate the pod — and synthesize client and team insights to inform product priorities
• Partner with peers and leadership to align pod priorities with company strategy, influencing direction and driving buy-in across the organization
• Drive continuous improvement across team structure, processes, and ways of working; role model ShopMy values and hold yourself to the same standard of growth you set for your team
• Partner with your team to identify and embed AI-driven workflows that enhance efficiency, and help shape how AI is deployed across the Client Strategy function

You Are Energized By:

• Leading and developing high-performing teams in a fast-paced, remote startup environment
• Building deep relationships with brand executives and serving as a trusted strategic partner
• Identifying and seizing opportunities to upsell and retain clients
• Staying on top of industry trends and the creator economy landscape
• Connecting the dots to deliver proactive service, strategies, and solutions
• Executing under tight deadlines and responding to urgent requests with agility

What We Are Looking For:

• 7+ years of experience in account management, with experience working with large Beauty & CPG enterprise clients
• Bachelor's degree required
• Strong leadership skills and proven experience managing and mentoring a team
• Great executive presence — you have successfully worked with C-Suite and founders of companies
• Demonstrated ability to upsell and retain clients, with a natural talent for identifying and seizing opportunities
• Exceptional organizational skills, attention to detail, and the ability to connect the dots to offer proactive service, strategies, and solutions

Bonus Points:

• Experience working in a remote startup environment
• Deep passion and understanding of the creator economy
• Experience in SaaS Customer Success, with a clear track record of exceeding customer expectations and delivering elite client experiences

In compliance with New York Pay Transparency Law, the salary range for this position is as shown. We note that salary information as a general guideline only, actual compensation may vary from posting based on the offer for this role, including the scope and responsibilities of the position, relevant work experience, key skills, education, training and business considerations.

New York Pay Range

$150,000 - $175,000 USD

The provided salary range is base salary, exclusive of bonus potential or commission and is a good faith estimate of cash compensation. ShopMy is flexible pending candidate's experience and how our business needs evolve throughout the search. Every employee of ShopMy receives equity on top of cash compensation!

ShopMy offers a bundle of benefits on top of being a great place to work.

Our teammates are provided benefits such as:

• Medical & Dental Coverage at 70%
• Equity in ShopMy
• Flexible PTO
• 14 weeks of parental leave
• Wellness & Social Stipend
• Technology Stipend
• Learning & Development Stipend
• 401k program (3% automated contribution from ShopMy!)
• Wellhub Membership
• Company retreats
• Opportunity to monetize your influence- all employees build out a ShopMy page!
• Birthday PTO
• Brand new NYC HQ office