IT Support Technician

Job Description

Job Description

Job Title – Test Technician

Location – 6540 Franz Warner Pkwy, Whitsett, NC 27377

Contract – Open end contract (possibility to go perm)

Pay Rate – $23.10 - $23.52 USD hourly on W2

Shift : 2 nd Shift, 03:30 PM – 12 midnight / 3 rd Shift, 11:00 PM – 07:30 AM.

Job Description:

Summary:

• Responsible for support test process, cowork with the areas to identify the root causes; Support manufacture areas to understand test designs, develops to support analysis on hardware and software.
• Also implement tests codes to ensure manufactured products meet quality, safety, and performance standards.
• Be responsible to support engineering to implement test processes, working closely with local and global engineer to troubleshoot issues in hardware and software, working to identify and correct technical problems before products reach customers.

Primary Focus:

• Support test infrastructure, working with production to improve quality and efficiency, and providing feedback to design teams for "Design for Test" improvements.
• Carry out technical monitoring of the quality.
• Analyze the test and quality indicators (target), monitoring and guiding internal actions for their elimination.
• Support Quality team on their analysis and support the Out of box and Xtend customer test (XCSA) to guarantee units meets customer requirements.
• Ensure general care with the equipment used.
• Ensure that the Test Information Management System (TT Support, Code Mgt, Code Distribution, Server Maintenance) is up-to-date and functioning properly.
• Configure and support the test architecture/infrastructure, ensuring its 24/7 operation.
• Support the test plan for NPIs (New Products Introduction) and their life cycle.
• Support NPIs phases on tests for NPI units, ensuring full test compliance and approval according to the plan.
• Ensure the implementation of strategies according to the plan defined by your local leader or test engineering.
• Implement new projects, tools, improvements, test code, etc.
• Develop and document tools to support the production process.
• Take care of the tools, equipment, and materials used in the performance of your duties, such as: notebook, backpack, screwdrivers, pliers, measuring instruments, and others.
• Comply with the standards and procedures contained in the Quality, Environment, Safety, and Occupational Health Management systems.
• Perform other tasks related to the position and/or determined by the company.
• Watch over equipment and materials used in the development of its functions, such as laptops, mobile phones, tools, backpacks, and others.
• Perform other tasks related to the position and / or determined by the company.

Minimum Requirements:

• Education: Bachelor’s or associate degree in Electrical Engineering, Computer Science, or a related technical field.
• Experience: 2 to 3 years relevant experience.
• Location/Status: Whitsett, United States. This position is not eligible for visa sponsorship.

Technical Knowledge (Nice to have):

• Python and other programming languages and data bases.
• Windows Server system operation.
• Linux System operation.
• Networking, switches setup, infrastructure.
• Lean Six Sigma
• Quality tools
• Server and PC Hardware architecture (Intel e AMD)
• Network topology (Firewall)