Account Manager

Job TitlePrimary Operations Owner of a Large Strategic AccountJob DescriptionPrimary operations owner of a large strategic account. Key member of the account team who is responsible for daily/regular interaction with customer representatives in operations. Develop & implement continuous improvement and other ongoing initiatives with the account. Identify and pursue continuous improvement opportunities by working with CI team. Set priorities and drive action items for account development initiatives. Oversee planning and execution of projects for customer start ups, additions and change programs. Surfaces, monitors, communicates and resolves issues, both internally and with customer.Essential Job Functions:Deliver existing services to meet customer expectationsSeek new business opportunitiesAssist Directors in preparing QRM's consistent with overall account planRaise any concerns or issues related to resources, financial performance, service levels, etc with account owner/sales or senior managementWork with sales staff to identify, qualify and progress potential new business opportunities within the accountSupport pre-sales activities including demos, opportunity assessments and discussions with the client's management team (from field managers to senior executives)Oversee planning and execution of projects for customer start-ups, additions and change programs Scope, budget, timingResource planningEnsures that appropriate project management methods and reporting tools are used, and lessons learned are captured and recorded to aid account relationship developmentLiaison with balance of account team, i.e., Sales and CI and work together on new products/services, software enhancements, National contracts and business strategiesUtilize various software packages including Microsoft Access, Excel, Project, PowerPoint and SalesForce.comDevelop and implement strategic plans and operational goals to meet business/customer needsIdentify and select resources required to implement goals (people, equipment, etc.)Provide leadership, direction and guidance to staff; establish performance goals/expectations and accountabilities for self and staff membersMinimum Qualifications:3-5 years work experience in third-party logistics, in operations and/or customer facing roleSolid understanding of transportation and logistics principles, economics, and supply chain network behavior.Keen interest in team oriented approach to managing customersSales, inside sales and/or related experienceOutstanding leadership abilities including problem solving, interpersonal communications, goal orientation, teaching/coaching, self-discipline and systemic thinkingMinimum of five years' experience in leadership/management roleExcellent communications skills; presentation, interpersonal, verbal and writtenExcellent planning, organizational and time management skillsCustomer service/interaction skills and experienceComputer Proficiency (Word, Excel, Databases, Internet)Problem solving skills; ability to use good business judgment and make good decisionsFlexibility to adapt to a fast paced and changing environmentAbility to travelSalary: Up to $60,000 base salary + bonus eligibilityThis is an estimated range based on the circumstances at the time of posting, however, may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demandBenefitsMedicalDentalVisionFlexible Spending Account (FSA)Employee Assistance Program (EAP)Life & AD&D InsuranceDisabilityPaid Time OffPaid HolidaysBEWARE OF FRAUD!Hub Group has become aware of online recruiting related scams in which individuals who are not affiliated with or authorized by Hub Group are using Hub Group's name in fraudulent emails, job postings, or social media messages. In light of these scams, please bear the following in mindHub Group will never solicit money or credit card information in connection with a Hub Group job application.Hub Group does not communicate with candidates via online chatrooms such as Signal or Discord using email accounts such as Gmail or Hotmail.Hub Group job postings are posted on our career site: UsHub Group is the premier, customer-centric supply chain company offering comprehensive transportation and logistics management solutions. Keeping our customers' needs in focus, Hub Group designs, continually optimizes and applies industry-leading technology to our customers' supply chains for better service, greater efficiency and total visibility. As an award-winning, publicly traded company (NASDAQ: HUBG) with $5 billion in revenue, our 6,000 employees and drivers across the globe are always in pursuit of "The Way Ahead" - a commitment to service, integrity and innovation. We believe the way you do something is just as important as what you do. For more information, visit InfoJob Identification 12597Job Category Account Management/Customer ServiceJob Schedule Full timeLocations US MO St.Louis Park 270 Drive