Front Office Manager

Summary Discover the beauty of San Diego, on the waterfront, in the heart of downtown at Manchester Grand Hyatt San Diego. This iconic hotel features 1,628 guestrooms and 320,000 square feet of event space with stunning Pacific Ocean and city views. We are looking for the very best to join our AAA 4-Diamond Hotel, featured in the Top 10 of all Meeting Hotels in the United States per Cvent. The Assistant Front Office Manager supports the Front Office Manager in leading the day-to-day operations of the Front Office team at Grand Hyatt San Diego, ensuring an exceptional guest experience consistent with Hyatt's brand standards. This role plays a critical part in maintaining a welcoming, efficient, and service-oriented environment, while also developing colleagues and fostering collaboration across departments. Essential Duties and Responsibilities Operational Leadership: Assist in managing the daily operations of the Front Desk team to ensure smooth and efficient service delivery. Guest Experience: Ensure each guest receives personalized, professional, and seamless service. Handle escalated guest concerns or complaints promptly and professionally, using Hyatt's service recovery standards. Team Management: Support onboarding, training, scheduling, and performance evaluation of Front Office colleagues. Foster a positive work environment that reflects Hyatt's culture of care. Communication & Coordination: Act as a liaison between the Front Office and other hotel departments (Housekeeping, Engineering, Food & Beverage, etc.) to ensure operational efficiency and guest satisfaction. Systems & Standards: Maintain accuracy in PMS (Opera or equivalent), ensure adherence to Hyatt's policies and procedures, and support the implementation of new systems or service initiatives. The salary range for this position is $58,800 to $73,500. This is the pay range for this position that Manchester Grand Hyatt San Diego reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education. Benefits Paid holidays, vacation and sick leave Medical health care after 30 days of full-time employment Paid FamilyBonding Time, Adoption Assistance Discounted and complimentary rooms at Hyatt locations across the globe Free colleague meals during shifts Qualifications A true desire to satisfy the needs of others in a fast-paced environment. Refined verbal and written communication skills. Minimum of 2 years of previous front office leadership experience required. Previous assistant department head experience required. i Prior hotel experience in an upscale and/or luxury setting preferred. Prior experience in a high-volume setting preferred. Ability to work a flexible schedule. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. #J-18808-Ljbffr