Guest Experience Specialist

Job Description

Job Description

Salary: $17-$20

Join Our Team as a Guest Experience Specialist!

About Us: At V/O Med Spa, we are dedicated to creating exceptional experiences for our guests from the moment they reach out to us. Our team is passionate about providing top-notch service and enhancing the well-being of every client who walks through our doors. We are currently looking for a dynamic, friendly and customer-focused professional with a passion for driving results to join our spa team!

Position Summary: As a Guest Experience Specialist, you will be the first point of contact for our guests, responsible for ensuring they have a memorable and seamless experience. Youll manage guest scheduling, ensure timely service delivery, and embody our core values in every interaction. In addition to supporting our sales process, you will play a key role in managing leads, following up with potential clients, and helping convert inquiries into loyal guests. Your role will also be vital in maintaining a clean and organized workspace, responding to guest inquiries, and consistently representing the V/O Med Spa brand with pride. You will report directly to the Spa Manager.

Schedule:
This is a part-time position with working days onWednesdays and Saturdays, for up to16 hours per week.

Responsibilities:

• Greet and welcome guests in a friendly and professional manner.
• Check-in and check-out guests efficiently and accurately.
• Ensure that the guest has an exceptional experience from the moment they call on the phone or walk through the door
• Responsible for ensuring all guests are scheduled accurately and receive their services in a timely and professional manner
• Play a key role in managing leads, following up with potential clients, and helping convert inquiries into loyal guests
• Embody V/Os core values and reflect them through their interactions and behaviors
• Continually work to meet Guest expectations by responding to Guest questions and inquiries, managing the Guest intake process, ensuring a clean and organized work space, providing excellent communication and administrative services, supporting the sales process, and representing the V/O Med Spa brand at the highest level.

What You Bring to the Team:

• Key Attributes for Success:
  • Ethical and trustworthy
  • Positive and enthusiastic attitude
  • Empathetic and outgoing
  • Strong problem solver
  • Team-oriented and responsible
  • Motivated by achieving goals and driving revenue
  • Confident in engaging clients to promote services and products
• Essential Skills:
  • Highly organized and responsive
  • Adaptive and flexible
  • Continuous improvement mindset
  • Effective communication and time management skills
  • Proven ability to manage leads and convert inquiries into sales
  • Skilled in upselling and cross-selling spa services and retail products
  • Comfortable working with sales targets and performance metrics
• Qualifications:
  • In-depth knowledge of spa services
  • Excellent interpersonal and customer service skills
  • Strong cleanliness and sanitation practices
  • Comfortable consulting clients on both cosmetic and non-cosmetic treatment options
  • Previous experience in a sales or client-facing role, preferably in a spa, wellness, or hospitality environment

Why Work with Us? At V/O Med Spa, we believe in fostering a positive and inspiring work environment where your contributions matter. This is a fantastic opportunity to grow your career in the beauty and wellness industry while making a real impact on our guests' lives.

Ready to Elevate Guest Experiences? If you're passionate about providing outstanding service and eager to be part of a supportive team, we want to hear from you! Apply now and take the first step toward a rewarding career as a Guest Experience Specialist with V/O Med Spa.

Our busiest and most exciting client hours include some evenings and weekends (including Saturdays). To support client demand and maximize performance opportunities, team members must be available during these peak periods. Schedule expectations will be reviewed during the interview process and confirmed at time of hire.