Senior Account Supervisor

Job Description

Job Description

Who are we?
J/PR is a global communications firm specializing in public relations, content creation, and social media. We work with some of the best hotels, resorts, and lifestyle brands in the world, including Relais & Chateaux, Vail Resorts Hospitality, and Hilton Luxury Brands, to name a few. You can see our current client list here. Being a part of this international powerhouse agency will connect you to a roster of distinguished hotels, resorts, restaurants, real estate projects, and destinations across the globe, elevating your career (and your frequent flier status). We tell compelling original stories to connect brands to their target audiences. We’re passionate, professional, and purpose-driven. We're dedicated to our work, the agency, our clients, and each other.

Forbes said, “These are the Women Dictating Where You’re Traveling,” and Inc. Magazine featured J/PR in an article titled, “How Two Millennial-ish Women Built a PR Powerhouse.” This is in addition to numerous awards like PR News Best Places to Work, New York Observer PR Power 5 for five years in a row, The PR Net 100, Forbes Five Star Agency, PR Couture Spotlight Agency of the Year, and Crain’s Best Places to Work (to name a few). 

At J/PR, we’re incredibly intentional about our company culture, and we wholeheartedly believe in a work-life blend, where you'll be empowered to continue learning and growing through travel, mentorship, training, and retreats, along with a connected company culture.

Who are you?
You bring a time-tested roster of media relationships and proven experience pitching successful storylines for luxury travel/hospitality brands. You have a pulse on what’s trending in the industry, know what questions to ask your clients to find compelling, timely storylines, and aim for coverage that drives qualified leads to the clients you represent. You have a strong understanding of the luxury travel and lifestyle industries and thrive on brokering partnerships for your clients that bring awareness to the target audiences that matter most. 

In addition to your established client and media relationships, you are a humble leader: no task is too small to roll up your sleeves and dive in when your team members need support. You have supported at least one direct report’s professional growth through proactive mentorship and authentic relationship building – you have cheered on their successes, advocated for stretch assignments when they’re ready, and had candid conversations needed to foster continual growth and trust. You’re motivated, passionate, and working diligently to be a go-to industry expert for media, clients, and your agency team. If this sounds like you, then please read on. 

The Role
As the Senior Account Supervisor, you are taking a bigger role in strategy and thought leadership, getting those impressive powerhouse placements, mentoring and guiding your teams, managing direct reports (helping them set goals to continue growing and developing), and conducting annual reviews. You’re implementing agency practices, crafting and delivering workshops, and leading culture initiatives. By this point, you have account oversight, ensuring all initiatives are moving forward and client service delivery is exceptional, and starting to manage account profitability and growth on smaller accounts. You’re growing your accounts, so in this role, it’s less about attending FAMs and more about mentoring your teams so that they can successfully fill and staff them. Targeted and impactful media relations are a large part of this role, including a focus on securing larger hits in A-list titles.

Duties and Responsibilities 

Account + Client Management 

• Take a larger role in planning and strategy, asking for leadership help when needed in creating a direct impact on client-directed financial goals/initiatives 
• Implement strategy and evaluate the performance of KPIs
• Deftly navigate Harvest to see how your team is spending their time and can often make quick changes with help from the Leadership team to ensure everyone (teams and clients) remains happy
• Oversee collective account workflow
• Act as a trusted and valuable partner to clients
• Liaise directly with clients while also encouraging the Publicist or Senior Publicist on your account to have visibility too (with the occasional behind-the-scenes guidance)

Media Relations

• Nurture your network of editor, writer, and freelance connections for agency clients, as well as create new relationships,  through ongoing introductions, targeted pitches, and minimum of 2 (two) media meetings (phone, virtual, or in-person) each month. Continue to be a trusted source of media knowledge for your teams
• Demonstrate deeper media relations expertise by delivering more impactful hits
• Mentor your teammates to grow their media relations skill-set through behind-the-scenes coaching or bringing them with you for meetings with key journalists 
• Focus on brand-building media relations meetings (pitching, organizing media visits, in-person meetings, reviewing and approving media lists) while occasionally dividing big lists with your team when needed

New Business

• Help with new business ideation and/or closing deals because of your niche expertise and strong leadership presence 

Team Leadership

• Manage direct report(s), providing leadership, guidance, feedback, and coaching to direct report(s) and account teams both in person and remotely
• Transition from being a manager into being a leader - a subtle shift requiring more trust in your teams as you become less involved in the day-to-day
• Control the flow and quality of your team's account work, as you are often directly responsible for client retention/growth
• Provide support and guidance for account team members 
• Manage your direct reports, helping them set goals to continue growing and developing, coaching and offering feedback, and conducting check-ins and annual reviews 
• J/PR / Industry
• You’ve found a niche for yourself and are expanding into being the agency's go-to
• Implement agency practices
• Identify skill gaps and craft/deliver workshops or learning opportunities to address those gaps
• Find opportunities to join related groups / attend relevant conferences to help you grow
• Understand and be able to discuss social media, our capabilities, and how social media weaves into your accounts/campaigns
• Responsible for developing two educational workshops each year
• Attend conferences, workshops, and events on behalf of the agency

Other

• And other tasks, projects, or duties as required 

Experience

• College Degree or comparable experience required 
• At least 7 years of agency public relations experience in the hospitality, culinary, travel, tourism, restaurant, and/or consumer lifestyle arenas
• Must have stellar client and media references
• Must have strong and proven relationships with local, regional, and national media contacts
• Must have strong, effective, and proven management skills

Requirements

• Ability to travel for client needs - must have a valid passport for international travel
• Advanced proficiency in Microsoft Excel, Word, PowerPoint & Adobe Suite
• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Excellent organizational skills
• Must be able to identify and resolve problems promptly
• High-energy, positive self-starter who is willing to go above and beyond to make a difference in a dynamic organization
• Creative problem solver and decision-maker with a proven track record of delivering results
• Proven ability to handle time-sensitive projects and prioritize multiple objectives simultaneously, to work independently, and to drive projects to completion with minimum guidance and acute attention to detail
• Ability to think strategically but act tactically

Benefits

J/PR offers a competitive benefits package, including:

• Competitive base salary: $88,000 - $93,000 (commensurate with experience)
• Commission opportunities
• Eligibility for year-end discretionary bonus
• Monthly Cell Phone Stipend
• Company-sponsored medical, dental, and vision insurance
• 401K with employer match
• Accrued PTO
• Birthday PTO
• Flexible Release Fridays
• Hotel trade with our world-class clients (complimentary stays across our entire portfolio)
• Hybrid office schedule (2-3 days in office), Fridays remote
• Corporate ClassPass discounts
• Pet insurance discounts
• Milestone gifts at 1, 5, and 10 years
• Annual holiday and summer parties, plus regular socials 
• Ongoing training and development opportunities

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa. 

Applicants for employment must possess work authorization for the country in which they are applying, which does not require sponsorship by the employer for a visa.

EQUAL EMPLOYMENT OPPORTUNITY
J Public Relations (J/PR) and 20Two Studio (Studio) strongly support equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

J/PR and Studio recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. J/PR and Studio may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting, and search firms.

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