Technical Program Manager

Job Description

Description

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• The Technology team is looking for a Contract Technical Program Manager (TPM) to drive execution across our Cancellations, Reservations, and Services programs. This is a high-impact, cross-functional role embedded within the engineering organization, supporting some of the most business-critical surfaces on the platform: the systems that manage how hosts and guests navigate bookings, changes, and service delivery.
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• You'll work directly with Engineering, Product, Design, and Data Science to ensure features ship on time, dependencies are managed proactively, and the team is moving with clarity and purpose.

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• Own program execution for Cancellations, Reservations, and Services initiatives. Track milestones, surface risks, and drive resolution across Web, iOS, and Android engineering teams
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• Partner with Engineering Managers, Tech Leads, and PMs to align roadmaps, sequence work, and ensure cross-team dependencies are visible and unblocked
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• Drive the delivery of key workstreams including cancellation policy systems, reservation management flows, host/guest service tooling, and related trust and support infrastructure
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• Run regular program cadences (standups, cross-functional syncs, and stakeholder updates) to keep progress visible and escalate issues appropriately
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• Identify and mitigate technical and execution risks before they become blockers
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• Contribute to bi-annual product release planning by managing Cancellations, Reservations, and Services workstreams through product lifecycle
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• Translate complex technical work into clear status communications for engineering directors and senior leadership

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• 7+ years of Technical Program Management experience, with a track record of driving cross-functional software programs to completion
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• Experience working on consumer-facing product surfaces. Reservations, cancellation flows, customer service tooling, or trust and safety systems are a strong plus
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• Ability to understand and reason about technical systems, including frontend/backend integrations and multi-platform delivery (Web, iOS, Android)
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• Strong stakeholder management skills. Able to lead through influence with no direct authority
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• Comfort operating in ambiguity. You know how to make order out of chaos and keep programs moving
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• Experience with a high-scale consumer platforms is a plus
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• Excellent written and verbal communication. You can synthesize complex tradeoffs and present at the right altitude for any audience

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• $78.56 – 86.21/hr W—2

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• 37687971

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