Customer Service Specialist

Customer Service Specialist

Customer Service Specialist (Hybrid) | Nonprofit | San Diego, CA Are you passionate about helping others and looking for a meaningful career opportunity with room for growth? LHH is partnering with a respected nonprofit organization in San Diego that is seeking a Customer Service Specialist to join its collaborative and mission-driven team. This is an exciting opportunity for a customer-focused professional who enjoys building relationships, solving problems, and making a positive impact. The organization offers a flexible hybrid schedule, excellent team culture, and a clear path to permanent employment through a contract-to-hire opportunity. If you're looking for a rewarding customer service and administrative role with a nonprofit that truly makes a difference in the community, we'd love to hear from you!

Why You'll Love This Opportunity

• Hybrid work schedule with flexibility
• Contract-to-hire opportunity with long-term career potential
• Join a respected nonprofit making a meaningful impact
• Collaborative, supportive team environment
• Stable full-time schedule with work-life balance
• Opportunity to build customer service, membership, and administrative expertise

Key Responsibilities

• Serve as the primary point of contact for members, providing exceptional customer service and support
• Answer incoming calls, accurately document inquiries, and route requests to appropriate team members
• Maintain and update membership records in the organization's database
• Process membership applications and resolve discrepancies as needed
• Handle daily payment processing and issue refunds when necessary
• Respond promptly and professionally to member and prospective member emails
• Assist with special projects and administrative tasks to support organizational goals

Qualifications

• 1+ year of customer service, administrative support, call center, member services, or office support experience
• Strong proficiency with Microsoft Office Suite, including Outlook, Word, and Excel
• Comfortable learning new technology and systems quickly
• Ability to multitask and thrive in a fast-paced environment
• Excellent time management, organization, and attention to detail
• Positive, professional, and empathetic communication style
• Strong verbal and written communication skills

Compensation & Benefits

• $22.00 - $23.00 per hour, depending on experience
• Contract-to-hire opportunity
• Potential for long-term career growth

Schedule & Location

• Hybrid work environment
• In-office 1-3 days per week
• Monday-Friday, 8:00 AM - 4:30 PM
• Full-time, 40 hours per week
• Convenient central San Diego location

Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply