Patient Service Representative

Patient Service Representative

We are looking to add another Patient Service Representative to the team - this person will work two days per week in our Springfield, MO office and two days per week in our Fordland, MO office.

The position of Patient Service Representative is very important. It is the first voice a patient will hear, it is the first face a patient will see, and it is the first impression of the clinic that a patient will have. The right person for this role will understand that the way they conduct themselves in this role is critical to the success of the clinic. Patient Service Representatives are friendly and outgoing - both in person and on the telephone.

Duties and Responsibilities (included, but not limited to):

• Excellent customer service providing a warm welcome to all callers, patients, coworkers, and visitors
• Answer, screen, and route incoming calls and provide needed information.
• Schedule, cancel, reschedule and confirm appointments.
• Create accounts for new patients and update current patient information. (name, address, phone number, insurance information, etc.)
• Check patients in and out.
• Make any needed follow-up appointments.
• Daily scan any patient information that comes into the office by fax, mail, and hand-delivered into the EMR/EDR then give the original to the appropriate provider.
• Assist the billing office staff by collecting co-payments.
• Other duties as assigned.

Knowledge, Skills, and Abilities:

• Moderate comfort level utilizing computers and technology
• Excellent customer service, telephone, listening, and verbal & written communication skills
• Professional demeanor and excellent judgment
• Detail-oriented

Education and Experience Requirements:

• High school diploma
• Experience in customer service preferred
• Experience in health care office preferred

Work hours: Full-time, 40 hours per week on average. Clinic hours are 8:00 am to 6:00 pm Monday through Friday and Saturdays 8am - 4pm. Current need for this role is Monday & Tuesday 8am - 6pm in Springfield and Thursday & Friday 8am - 6pm in Fordland. This position may be scheduled to work any of the days the clinic is open and is scheduled to arrive 15 minutes prior to opening and can right at closing if work is complete.

Benefits:

• Health Insurance Fordland Clinic pays 90% of an individual coworker's monthly premium costs, and a significant portion of alternate plans for employee only, employee + spouse, employee+ child(ren), or family coverage.
• Dental Insurance Fordland Clinic offers affordable dental insurance, as well as a buy up option for those anticipating higher expected dental expenses.
• Vision Insurance that includes coverage options for eye exams, glasses, as well as contact lenses.
• Life Insurance Fordland Clinic Provides $15,000 of life insurance to its employees at no cost to the employee. Additional life insurance coverage for the coworker, their spouse and their children is also available at group pricing.
• Aflac Products Employees have the option of purchasing additional products such as long-term disability, short term disability, accident, and other insurance products at group rates through our Aflac representative.
• Generous PTO
• Bereavement Leave & Extended Sick Bank time
• Retirement 403(b) retirement option with employer matching based upon fiscal performance
• Fitness Benefit Fordland Clinic encourages health and wellbeing and will contribute up to $100 per year for a fitness facility membership, or other approved fitness expenses.
• "Thank You" recognition program through Motivosity, redeemable for gifts and gift cards.