ServiceNow Lead Developer / Architect - Delivery Manager (CSM Pro+)
Staffing the Universe
ServiceNow Lead Developer / Architect – Delivery Manager (CSM Pro+)
Location: (Remote – Must work in PST Time Zone) Duration: 10+ Months Rate: Best possible
Key Responsibilities
- Serve as Lead Architect for Itron's ServiceNow CSM Pro+ implementation
- Define solution architecture, integration patterns, data models, and workflow designs
- Lead technical design sessions, roadmap planning, and architecture reviews
- Manage offshore development teams and coordinate delivery execution
- Translate business requirements into technical specifications and solution designs
- Oversee development, configurations, and integrations for CSM Pro+
- Provide technical PM oversight, including timelines, risks, and dependencies
- Ensure scalability, performance, and adherence to ServiceNow best practices
- Partner with stakeholders, developers, and admins to validate solutions
- Support governance, documentation, and continuous platform improvement
- Drive end-to-end implementation across multiple enterprise workflows
Required Skills
- 8+ years of ServiceNow experience, including architecture and solution design
- Strong expertise in ServiceNow CSM Pro+ implementation
- Experience implementing Customer Service Management (CSM) case management workflows
- Experience managing offshore teams and delivery execution
- Technical PM / Delivery management experience
- Strong understanding of ITSM, CMDB, and ServiceNow platform architecture
- Experience with enterprise integrations (REST, SOAP, APIs)
- Ability to lead cross-functional teams and manage complex programs
- Strong communication and stakeholder management skills
Vacancy posted 3 days ago
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