Documented Info Digital Support Intern (unpaid)

Digital Community Engagement Intern

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Documented.Info is a collaborative project between Documented, a nonprofit newsroom, and the IRC, designed to connect users with essential services and serve immigrant communities in NYC by providing accessible, accurate, and up-to-date information in multiple languages.

The Digital Community Engagement Intern will assist with digital outreach, service mapping, content creation, and platform maintenance. This internship offers a hands-on, immersive experience in community-centered digital service delivery and communications ideal for students and recent graduates passionate about immigrant rights, journalism, or public service. You will be working in a joint capacity with Documented & IRC teams.

Responsibilities

Service Mapping & Engagement

• Support the identification of legal, housing, education, and social service providers relevant to immigrant communities in NYC.
• Conduct outreach to community-based organizations.
• Assist in confirming, verifying and updating service entries on the Documented.Info service map.

Content Creation & Writing

• Work with Communities editor at Documented to draft and edit 1 – 3 community-facing articles, how-to guides, and FAQs in plain language, based on trends and service needs.
• Create infographics or visual explainers to accompany service-related content.
• Support scriptwriting or caption writing for videos, social posts, or story content.
• Help maintain Documented.Info's social channels with community-centered posts.
• Respond to inquiries with support from the Community Liaison team.

Administrative Support

• Assist Asylum Team with orientations and intake processes.
• Research possible client referrals.
• Help caseworkers with documentation and survey collection.

Requirements:

• Must be based in the U.S.; must be a U.S. citizen or have U.S. work authorization.
• Must be currently enrolled in or recently graduated from a post-secondary institution (within the past two years).
• Strong interest in immigrant rights, community outreach, and digital communication.
• Experience using social media platforms (Facebook & Instagram) and content creation tools.
• Excellent written and verbal communication skills; strong attention to detail.
• Ability to work independently in a remote setting while collaborating across teams.
• Any degree accepted. Journalism majors or individuals with reporting, editorial, or writing experience are encouraged to apply.
• Proficiency in Spanish, French, or Haitian Creole is required. Can be proficient in other refugee/asylum seeker-based languages.

Standard of Professional Conduct: The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.