Product Support Specialist
$75k - $85kBridgeCare Finance
Product Support Specialist
BridgeCare builds technology that expands access to affordable childcare. You will troubleshoot software issues for the government agencies and childcare providers who depend on it.
Salary: $75,000 - $85,000
BridgeCare Finance Inc
IC
Remote
Customer Service | Support
Santa Cruz, CA
BridgeCare believes in making great technology publicly available, accessible, and easy to use. We are a small, women-led, hardworking team of technologists who make the system of childcare work. We believe every child should have access to excellent early childhood education, every person should be able to pursue purpose and enjoy family, and every provider should be valued as an educator. BridgeCare's software is a white-label data and case management system for government agencies in the Early Childhood Care and Education (ECCE) sector. We are innovative, collaborative, and autonomous, committed to creating fundamental, systemic change that makes the entire ECE system more equitable and effective.
What You Will Do
As a Product Support Specialist, you'll be the go-to person for helping our clients with any technical issues, making sure they're sorted out quickly and efficiently. You'll keep them in the loop with clear, friendly communication and keep our product documentation up to date.
Who You Are
You are a software support professional with excellent customer service skills. You are highly organized and quick to respond to customers and thrive in fast-paced startup environments.
Benefits
Salary: $75K-$85K. Salary offers will be based on the candidate's qualifications.
Remote work, customized benefits to meet individual needs.
Vacancy posted 2 days ago
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